Question about Xerox DocuPrint C2100 Laser Printer

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I got problem with my FujiXerox Docuprint C2100. when i turn on the printer for a while it will come out message "reboot printer (010-397)". I already on/off printer but does't work.i reseat transfer roller,fuser and catridge also won't work. need help...

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6ya6ya
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Posted on Jan 02, 2017

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  • 1 Answer

SOURCE: dell 3100 error 010-397 restart and reseat fuser roll

We had the same problem. I loosened the levers that hold the fuser in place, and the one on the left side (as you face the printer) came out. When I put it back in, it didn't click into place all the way and the error message came up. I pushed down slightly on the fuser, then pushed the lever toward the back of the unit about as hard as I dared until it clicked back into place. That locked the fuser into place properly and resolved the problem.

Posted on Oct 06, 2008

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  • 49 Answers

SOURCE: Dear Sir, We have a

Hi,


I would remove the tray from the machine and all paper from that tray. Then turn it over and make sure and make sure that the paper slides are working correctly. The machine doesn't actually detect the paper just the fact that you have the paper slides up against it. So after you have put the tray back in the machine make sure the paper slides are firm up against the paper and it should be fine.

Also, while the tray is out of the machine make sure there is nothing in behind the tray blocking the sensors.

Good luck!

Posted on Mar 30, 2009

copiersplusw
  • 136 Answers

SOURCE: error 010-397 restart printer

I would Hold down the "Menu" and "Cancel" Button then for "Reset Printer" ,Turn Off the Printer remove the cartridges then reset them again. Along with the Drum Unit. Something is Not Seating properly
start thier first.
If I could be of further help or your in the CT area then contact us:
http://www.copierspluswwllc.com

Posted on Oct 10, 2009

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Hi,


I would remove the tray from the machine and all paper from that tray. Then turn it over and make sure and make sure that the paper slides are working correctly. The machine doesn't actually detect the paper just the fact that you have the paper slides up against it. So after you have put the tray back in the machine make sure the paper slides are firm up against the paper and it should be fine.

Also, while the tray is out of the machine make sure there is nothing in behind the tray blocking the sensors.

Good luck!

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Shawn

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