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Hi there - my inlaws borrowed my mamas and papas venezia pushchair and overnight seem to have broken it. You can tilt the handle by pushing in a button either side of the handle but one seems to be missing and they cant find it. M&P dont have any parts for that model now so do you know where I can get it fixed or get the spare part I need?

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Hi.

If the stroller is relatively new (up to two years) it will be repaired by M&P. In that case you will pay $25 repair fee, and you may be charged extra $25 for shipping if required. While the unit is in repair you can claim a free complimentary stroller as temporary replacement.

The only place where you can get a M&P stroller fixed is in fact Mamas and Papas Shops. If you have already been to a shop, get t stroller back there, and ask to a manager to put you in touch with customer support. Alternatively contact M&P customer support and ask how to get the unit repaired.

Here relevant links:

M&P Customer Care: 0845 268 2000.

Store Locator - Mamas & Papas

If the stroller is over two years old, M&P may not have parts in stock, and the repair may be declined. In that case there is not much you can do.
A stroller is a safety device, adjusting or repairing the unit with non-original parts will make the stroller unsafe for your child.

In that case if the stroller is only few years old, then you can you can call M&Pat the number above, complaint that the stroller is not too old, and stating that it has been cared regularly as from instructions. Ask them if it is possible to get a part exchange with a new M&P stroller. M&P has a strong customer care and quality assurance policy.

Regards.

Ginko.

Posted on Mar 24, 2011

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