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I have a flatbed scanner Compaq S100, is working well with my Windows XP desktop, but that computer does not work anymore, Windows 7 laptop does not want to recognise the scanner or the disk driver, what should I do?

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You can check Windows Update anytime to see if it has found new drivers for your hardware. Then, you can install them if you choose. Here's how:

  1. Open Windows Update by clicking the Start button I have a flatbed scanner - 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33.png, clicking All Programs, and then clicking Windows Update. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

  2. In the left pane, click Check for updates.

  3. To see if updated drivers are available, click View available updates. WindowsUpdate will list any updated drivers that are available for devices installed in your computer.

  4. If updates are available, click the driver that you want to install, and then clickInstall. 18abb370-ac1e-4b6b-b663-e028a75bf05b.png If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

    Hope this helps...

Posted on Mar 24, 2011

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Hi tinangel69
Probably the manufacturer doesn' t support this unit anymore under Window7 but you could try a driver update via the Device manager and look for imaging devices or unknown and go for un update by clicking on the devices name .
If nothing works and you don' t want to buy a new device , there is a workaround :
If you have the W XP install disc , you can install a virtual version of W XP on your machine from http://www.vmware.com/products/player/
If you still have the install disc , you can also partition your primary and install W XP on the new partition from http://download.cnet.com/Partition-Wizard-Home-Edition/3000-2094_4-10962200.html.
Back up your data first.

I have Win 7 on my primary and installed Win XP on my secundary . Works like a charm .
Have a nice day ,
Best regards,
Fanaudi .

Posted on Mar 24, 2011

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Hi clivegillyve
It's impossible under Windows 7 . There is no more support from AGFA .
Use a virtual version of XP on your new machine : http://download.cnet.com/VMware-Player/3000-2094_4-10470784.html
Best regards ,
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I do have a solution to your issue without calling on HP to help you:

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