Question about Maytag Neptune MAH5500B Front Load Washer

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Neptune washer front load may4000awq

We have a neptune front load washer that wont spin. when i start the machine it starts filling with water then shuts off after 30 seconds, the door lock lite not on. turn to rinse, pump comes on, door lite lock lite on, water pumps out. turn dial to spin, pump comes on, door lock lite not on, no movement off tub. tub spins free by hand

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  • 83subby Aug 03, 2008

    i,m sorry for not telling you, but the belt is fine.

  • j_arzaga73 Aug 07, 2008

    i have the same problem- the washer will not spin- the water fills up then turns off.

  • linedry Aug 11, 2008

    I have the same problem! Washer turns on, fills then shuts off 30 seconds into the cylce. Basket will not turn on any function, yet all functions as normal except the basket not turning. Belts and pulley look fine. Western Mass Calling for help!



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Check your washer belt has not slipped off.
Just so you know thats not the problem.. Ours went ga ga and it was only the belt!


Posted on Aug 03, 2008

  • mommasuec Aug 04, 2008

    Its one for the big boys on here then.. Wouldnt it be wonderful if everything was easy?

    All the best with it love, and I hope you get it sorted really quickly.

    Sue x



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If anyhow the drain pump is blocked the spinning will be blocked. Check for a forrign object in the drain pump. If you can feel/hear it buzz (very quietly) while it should be pumping out it might be jammed up with something. That however is kind of rare with the angled tub the Neptune uses.
Are you sure the machine is actually not pumping out, or is it possible its just turning off in the rinses?
Reason I'm asking is the control will shut the machine down if its taking too long to fill up. Many times it will fill fine for the wash fill, but because the rinse takes twice the ammount of water it activates the system and shuts down while its half way filled. Look for a slow cold water fill for that problem.

Is the door locking in the spin? One very common problem on the older 3000 and 4000 series machines is the R11 resistor on the machine control board bruning out leaving the door lock inoperative. If the door won't lock, it won't spin. I do believe, however, the machine will still pump out. But many times what happens is the pump removes all the standing water, but without spinning everything in the tub stays soaked. The saturated clothing drains the water out and then leaves a few inches in the bottom of the tub.

If you have the newer style Neptune (with the control panel on the front of the machine) only the top paragraph applies.

Thank you Sir, Have a nice day.

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