Question about Sony Playstation 3 (PS3) Console

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Every time its gets to 62% is says an error with (8002F997) ive tired the method by swiching the media sever to disable but that didnt work. what eles do i do

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  • Matthew Vacca Mar 24, 2011

    for an update?

  • raziq
    raziq Oct 09, 2015

    i did that but at that stage i cant use my controllers it stops at 56% and tells me to restart



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Error code "8002F997" means your PS3 is having issues updating your system software directly via internet. As a workaround you'll use external storage media, such as a USB thumb drive, to transfer the software to your PS3

1. Requirements

- A USB cable (not necessary if using a USB thumb drive)
- A PC with Internet access
- Storage media or a USB Mass Storage device such as a USB flash drive

2. Downloading and saving the software

- Plug in your USB drive to your computer, and create a folder on the storage media in which to save the update data. Create a folder named "PS3" on the storage media/USB device. Within the PS3 folder, create a folder named "UPDATE".

- Download the update data from

and save it in the "UPDATE" folder.


Be sure to save the update data as noted below. If the data is not saved in the correct way, the PS3 will not recognize the update data. The folder name must be in all uppercase letters.

-> Location: Save in the "PS3" folder > "UPDATE" folder
-> File name: Save as file name "PS3UPDAT.PUP".

3. Updating the PS3 software


Do not turn off the PS3, or remove the USB drive, during the software update!

- Insert the USB drive/storage media into the PS3
- On your PS3, from Home Menu (second icon from the left) -> System Update ->Select [Update via Storage Media].

The system automatically searches for and finds the update data saved on the storage media or USB device.

Posted on Mar 24, 2011

  • raziq
    raziq Oct 09, 2015

    i did this and it stopped at 56% and tells me to restart the system



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