Question about Canon Video Cameras

1 Answer

Today I became a dedicated, lifelong enemy of Canon. I bought an HD Professional XH-1As camcorder in July. The channel 2 audio went out right away. Ok, so those things happen with electronics. In September I sent the camera to Irvine, California to be repaired. It was eventually repaired and returned. Soon after I started using it again, channel 2 audio went out AGAIN! Ok, so be it. So I sent it back for repair. Then, firewire quit working. So the camera went back for its 3rd visit to the factory in 6 months. March 14, I received an email charging me $325 for repair, even though the camera was obviously under warranty. In fact, I bought an extended warranty so that I wouldn't have to be without the camera, in case of repair issues. Little did I know that for the first year, I still needed to send the camera off through the mail. So I called Irvine March 15 and was told that, no, indeed the camera would be repaired under warranty. 2 days later, March 17, I received an email saying I was being billed $999.51! How can you justify charging a customer who has been told the product would be repaired UNDER WARRANTY? I appealed to supervisors, who obviously had no power and were towing the party line. I finally got ahold of a customer service rep in Virginia who finally agreed to lower the bill to me to part only, no labor. I told him that I would agree in order to get my camera that was being held hostage returned to me. But I also told him he had just made me the most committed enemy of Canon in the history of the company. What a waste of time. I've wasted an entire week, due to Canon's poor quality, defective parts and poor customer relations, not to mention deceit, charging me for a warranty item. I have posted on dozens of Internet review sites today and youtube.com video reviews. I will destroy Canon sales to the full extent of my capabilities with this compelling story in every possible way. You charged me a measley $600. I will take $600,000 in sales from you. I was a Canon supporter and you have turned me into an immensely dedicated opponent. This will continue for YEARS. Every time I think of this situation I will find another way to hurt you. I have told my 1,000 Facebook friends my tale. I will remind them of it, as I add as many Facebook friends as possible for the purpose of hurting Canon. You do not know this, but everyone I know will be shocked at my attitude, since they know me to be a professional, mild-mannered individual who never speaks an angry word. You, at Canon, have awaken a sleeping giant. Beware. Dr. Walden Hughes

Posted by on

1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 158 Answers

Thanks for sharing

Posted on Mar 24, 2011

Testimonial: "Thank you, Ragoney. So short sighted of Canon to create such a dedicated enemy. They should have repaired the camera at no charge. "

  • Allan Dale Dela Cruz
    Allan Dale Dela Cruz Mar 24, 2011

    yes, considering its in warranty and and you even bought extended warranty for it. what a shame canon, what a shame.

×

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

How can I transfer my recordings


Hi Greg, you need to provide more information, for instance , from what medium to what medium, (media types.) Please add the detail and resubmit

Jun 02, 2015 | Canon XH-A1 High Definition Mini DV...

Tip

Best HD Camcorder for Youtube MP4, FLV, etc.


Recently, increasing people want to get full information of best HD camcorder for Youtube as sharing and uploading our interesting and precious videos to Youtube becoming more and more popular. I collected a great deal of information about best HD camcorder to Youtube and compared several HD camcorders, and found that just as professional users mentioned, to be a professional HD camcorder for Youtube, that HD camcorder should own some special advantages, for example, easy to use, easy to carry, record video in High Definition, great sound quality, excellent display, very right price and so on.

After we get these standards, I’d like to share a list of best HD camcorder for Youtube.
1. JVC Everio GZ-HM300 Camcorder: it comes with paper manuals in multiple languages as well as an application cd with a media player and a calendar app and easy upload to youtube. Recording format: High Definition,Hard Drive,AVCHD
2. JVC GZ-HM200 Flash Media Camcorder: great video quality, good value, easy to use, recording format: flash media.
3. Sony MHS-CM1 Webbie HD Camcorder: it records both hd video for home movies for low cost, and with a little work it is usable as a webcam too, recording format: AVCHD.
4. Sony HDR-CX100 Camcorder: it helps you uploading from your memory card or hard drive to your web-site in a one click, High Definition recording format.
5. Canon FS100 DV Camcorder: recording format: DV,Flash Media
6. Canon FS200 32 GB Flash Media Camcorder: recording format: Flash Media
7. Panasonic SDR-S26 Flash Memory Camcorder: lightweight, recording format: Flash Media.

As we know, most of HD camcorders record video as MOD, AVCHD MTS/M2TS files that are high definition videos and in a perfect quality. If you want to share HD camcorder videos on Youtube, Facebook with your friends, or enjoy these HD videos with Mac, PC, iPod, iPhone, iPad, PSP and other popular players. What’ the problem? Let’s check it. Take Youtube as a example, video formats accepted by Youtube are WMV, 3GP, AVI, MP4, MPEG, FLV, and MKV(H.264).

Furthermore, if you want to upload HD video to Youtube with a best quality, you can refer to settings in Youtube as follows:
* MPEG4 (DivX, Xvid, H.264) format
* 1280×720 resolution
* 128k Mono or 320k Stereo MP3/AAC audio
* 24,25 or 30 frames per second
* Up to 1GB file size and 10 min. Duration

So after you got full information about best HD camcorder for Youtube and best video formats for Youtube. What you do next is to convert MOD or AVCHD files to MP4, FLV, WMV, MOV,etc with a best HD Video Converter and upload HD camcorder video to Youtube to enjoy it with your friends. Click here to see more info of Doremisoft HD Video Converter for Mac.

Related: How to Upload HD to YouTube with the Best Quality?

on Sep 08, 2010 | Computers & Internet

1 Answer

Canon Xh a1 won't turn on, HDV and Power are blinking


It could be the blown fuse that located on the main circuit board.

Dec 18, 2014 | Canon XH A1 Mini DV Digital Camcorder

1 Answer

Why won't my Canon XH A1 power up


The most likely cause is a component failure in the power circuit. This can be repaired fairly inexpensively. However, it's not really a user serviceable problem and should be looked at by a qualified technician. Here is a link to a repair shop that should be able to help you.

www.discountcamerarepair.com

Nov 17, 2011 | Canon XH A1 Mini DV Digital Camcorder

2 Answers

Canon xha1 won't turn on and hdv light keeps blinking


Same Problem, same day, have you found any solution?, i stored the camera for abut 6 months following the Manual specifications, keeping the camera away from humidity, dust, even light and unmounted batteries, but it didn't turned on when i really needed it, I tried changing batteries, power source, i've already checked the lock/standby and the main dial, anyone help please!

Jun 17, 2011 | Canon XH A1 Mini DV Digital Camcorder

1 Answer

MacBook Pro/FCE does not capture video from XH A1 any more. Message: Cannot initialize HDV deck-please connect camera.


Play the tape on the camera before connecting it to the mac and loading up the software. You could always see if iMovie is giving the same error message too... This usually fixes the problem for me and usually arises when switching between SD and HD on the camera.

Dec 22, 2009 | Canon XH A1 Mini DV Digital Camcorder

1 Answer

XH-A1 Non Recogition


I occassionally have this issue, what you need to do is set the camera playing BEFORE you connect and load up the software. This should then show an image in the import settings in iMovie or whatever you are using. If you are using iMovie, do a manual import and rewind the tape on the camera manually with the import just running. When I do this it usually solves the problem for a while but every now and then it'll arise again, usually when switching between using HD MiniDV tapes and the standard ones and hence switching between SD and HD recording on the camera, seems to confuse it somewhat...

Aug 16, 2009 | Canon XH A1 Mini DV Digital Camcorder

1 Answer

Getting poor quality uploads to my pc from my Canon XH-A1


You need to upgrade you ingest system. Windows Media Player(and your system card) probably can't handle the load. Try "Scenalyzer" it's economical, versatile and stable( http://scenalyzer.com/).

Jan 14, 2009 | Canon XH A1 Mini DV Digital Camcorder

Not finding what you are looking for?
Video Cameras Logo

Related Topics:

440 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Video Cameras Experts

Chance Miller

Level 2 Expert

437 Answers

Lawrence Oravetz

Level 3 Expert

9587 Answers

abdul rauf
abdul rauf

Level 2 Expert

406 Answers

Are you a Canon Video Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...