Question about Electrolux EIGD55HMB Gas Front Load Dryer with IQTouch Controls Mediterr

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The metal vent where the heat comes out in my Electrolux EIGDHMB appears to have burnt some clothing. There is black burnt crusty stuff on the vent now which sometimes transfers to clothes or makes the whole load smell like turpentine or kerosene. I've never dried anything but clothes in there. How could this have happened and what can I do to remove it? Thanks for any help! I use fabric softener in the washer, if that matters.

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  • 29 Answers

Most likely you dried clothing that had some sort of residue on them. Leave the dryer door open to air out. Try a solvent to clean residue off.

Posted on Mar 24, 2011

  • scndtonun Mar 24, 2011

    I've tried getting it off but it is BURNT on! Any idea of what type of product would work? Thanks!

  • gabe_t
    gabe_t Mar 24, 2011

    If that is the case the only option would be to sand it off or replace part.

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Do not waste any more time with the repairs, they will not resolve the design flaw issue. We have also had the vent replaced 4 times and have burned thousands in clothing /bedding. We are pursuing a class action lawsuit against Electrolux. If you are interested in more information please email me at: alicat_95650@yahoo.com

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All,
Not sure if this is a solution to the issues we are experiencing. However, I called Electrolux (877-435-3287) and spoke to a customer service rep (Peggy).

After I provided the information she stated that this is a known issue and Electrolux has a fix in place. She is sending new parts out to me today and I will have to call Electrolux back when I receive the parts to have a technician install the parts. The parts they are sending are, A Mister Exhaust System and a new Air Duct.
In addition, they are issuing me a check for $100.00 for the damaged clothes (100 wont cover it, but I thought it was a nice gesture, maybe you could get more).

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the vavle in using high heat only comes in to play when you have a load of towels or some other heavy cotton,,thats what high heat is mainly for,,more moisture,,,on the norm medium with a regular load is the way ..now go to the dryer and look at the back vent where the heat comes out does it look like burnt and dark as if you burnt shirt and it stuck to the iron,,that comes from high heat scortching,,rubber in elastic in your sock and other clothing...onthejob slow low and steady

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Though the idea of repairing a clothes dryer can be pretty intimidating, the truth is that some types of repairs are surprisingly easy. Yes, dryers appear to be built like huge, impervious metal boxes, but they are typically pretty easy to open and relatively simple to fix.


As shown at How Clothes Dryers Works, a clothes dryer has a motor that turns a big drum containing the clothes, a heat source for blowing warm air into the drum to dry the clothes, and controls for operating the motor and heat source.
Some dryers have an electric element to do the heating while others utilize a gas flame; the latter must be vented.
Clothes dryer problems generally occur because the heat source doesn't heat properly or the motor fails to turn the drum.
If a gas dryer doesn't dry properly, the first thing to check is the pilot light or igniter--it may not be lighting the burner. The second thing to check is the dryer's vent-if it is clogged with lint, the heating system won't work properly.

Pay attention to basic safety measures when working on a dryer. Always unplug the dryer, and turn off the gas supply to a gas dryer at the appliance shutoff valve.
As with most appliances, maintenance will keep your dryer purring. Clean the lint trap after every load, and clean the vent system once a year.

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