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I did not install the software of WM "My Passport Essential" external drive. Therefore the WM logo does not appear on the task bar at the bottom right hand corner of the PC screen. I tried to disconnect using the Windows "safely remove hardware" button. Message comes out that "the generic device volume cannot be stopped. Try again". I have been disconnecting by closing all windows and shutting the PC. I removed the hardware after the PC is shut down. Is that safe? If not, please advise. Thanks.

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It is indeed safe. When trying to disconnect while the computer is on, make sure all windows related to files/folders on the drive are closed, and check that antivirus software isn't scanning the drive.

Posted on Mar 24, 2011

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