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I have been interacting with Daniel about my Dishwasher Smart Dispenser problem. The last thing he had to say to me was that I needed to replace my drain pump. Before doing this, I would like an explanation of why a new drain pump will solve my problem since my dishwasher is draining just fine...it is my Smart DIspenser that is clogged up and not working ?? See the discussion here: Dear go4t9ers, There is a new Comment for the I would like to run the Smart Dispenser Purge Solution on FixYa.com. Click here to read the comment: http://www.fixya.com/ThreadPage3.aspx?thid=8383516&prdid=0 Regards, The FixYa Team

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  • go4t9ers Mar 26, 2011

    Daniel:

    You are not listiening to me and you are NOT helping me.

    My dishwasher drains just fine ! I can run a load of dishes using the manual soap dispenser and everything is perfect.

    The problem is that my SMART DISPENSER is not working because it is all clogged up. It is clogged up becuase I mixed a chlorine based detergent with an enzyme based detergent.

    You have suggested several things to clear the clog but nothing has worked.

    Please address how to fix my Smart Dispenser. It would make it a lot less frustrating if you would re-read the thread and pay attention to what I am asking.

    I have paid twice now to get advise and I should not have had to pay more than once. If you don't know how to help me, please turn me over to someone who can.

  • go4t9ers Mar 26, 2011

    I have a GE Dishwasher model # PDW9280N00 which I purchased one year ago and has operated flawlessly up until now.

    My problem is that my Smart Dispenser no longer works. It appears to be clogged up.

    However, I can use the manual dispenser and everything works fine...my dishes come out perfectly clean.

    I believe I caused the problem myself when I topped off my Smart Reservour that was about half full of a Cascade Enzyme based detergent with a different Cascade Chlorine based detergent. I have read that this will cause problems because the two different detergents form a hard substance that clogs up the Smart Dispensing system.

    I have tried sucking out as much from the top of the reservoir as possible and adding a mixture of boiling hot water and distilled white vinegar and then running a hot wash as well as the purge routine. Either way, the reservoir remains full and does not empty out at all. I have tried this at least 10 times.

    I would like to know if there is a way to clean the system out so that I can resume using the Smart Dispenser without replacing a whole bunch of parts.

    Please advise.

  • go4t9ers Mar 27, 2011

    Thanks Rick. I think we are now getting some where. Thanks for the diagram, it helps with making communication very specific and easy.

    I put the two different types of detergent in reservoir # 870 and I suspect it hardened and now part #870 and #866 is all clogged up.

    How would I free up this clog so that it works again?

  • go4t9ers Mar 27, 2011

    Hi Rick:

    I think it is time to remove 870 and 866 and clean them out. Can you give me step by step instructions for doing this, or even betterm a video? Will I need any special tools or replacement parts?

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Ok first this is the schematic for your entire machine http://www.searspartsdirect.com/partsdirect/part-model/GE-Parts/Dishwasher-Parts/Model-PDW9280N20SS/0432/0130000?searchedModel=PDW-9280N&blt=
this is also the schematic blow up of your door http://www.searspartsdirect.com/partsdirect/partsdirect/showSubComp.pd?imageUrl=http%3a%2f%2fc.searspartsdirect.com%2flis_png%2fPLDM%2fG0711169-00001.png are you talking about the dispensing detergent assembly at part number 866 on the diagram not used to jumping in the middle of chats need to confirm which resivoir that you are talking about if you did put the wrong detergent in part 866 you would remove this piece from the machine and try to clean out this piece not seeing why you would replace the pump atm (scratches head) you do have water draining from the unit maybe he got confused with another chat we do get many chats in and this one seemed to last for awhile message me back if this is the area you put the two types of detergents into or if its not which piece you did put the two into there is the whole schematic for the entire machine at your discretion on the first link you just click on each part that you wish to see Thanks Rick
also please realize I have just started this chat that you have been having with another tech for the past two weeks so some questions may be asked once again by me as they were asked by him and any further questions that you may have please message me back those as well thanks again Rick

Posted on Mar 27, 2011

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  • Rick Ead
    Rick Ead Mar 27, 2011

    ok you said the solution became hard how hard like a solid piece of gum or like an eraser hard 870 should be removed from the unit and throughly cleaned the problem is going to be with 866 which you will most likely have to replace that tube that goes down from 870 connecting to 866 and holy @#$$ i just looked up the price of the detergent bottle lol sears has it listed for 152 bucks wow no wonder i always have said never go to sears for parts take your time after 870 is removed to clean this throughly when its removed from 866 you can see the lower hole that every thing is able to be removed through and on the schematic it seems like there is a side hole as well now getting to 866 remove 866 as well as 870 out of your machine 870 you should be able to get to come clean 866 on the other hand might be a bit tricky it would be 866 that you would end up replaceing if you cannot get everything out im going to go look up a product just forgeting the name atm that eats soap up going to also check if you can use this for a dishwasher part obviously you have been washing these pieces many times within past couple weeks how has actually come out of the unit have you removed these two pieces to clean them or try to clean them I await your reply Thanks Rick

  • Rick Ead
    Rick Ead Mar 27, 2011

    mineral oil breaks down soap but you dont want to use to much acetone also removes it as well click this link to see on acetone http://www.ehow.com/how_4716094_quickly-... although you would want to keep acetone away from any rubber it causes rubber seals to shrink so you may be able to use it on 870 but you would not be able to if you were trying to preserve 866 Awaiting your reply Thanks Rick

  • Rick Ead
    Rick Ead Mar 27, 2011

    you would remove the screws holding the two door pieces together and drop the front panel and remove it as well unplug the ribbon connect in order to take off that front panel carefully as to not to bend the connectors there are no connecting screws that hold 870 and 866 together they slide together refer to the schematic should be pretty self explanatory useing the schematic there are no videos on this i wish there were though think in about a month im going to start posting my own set of videos on how to repair but if you have any further questions during when your are taking these pieces off message me back Thanks Rick

    I await your reply

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Hi

I said the drain pump should be replaced because you have already checked everything else. If you think the drain pump is working fine and you have checked it then the issue seems to be with the float switch assembly that is bad and should be replaced. Float assembly is found inside the dishwasher's tub, on the bottom. The water that fills your dishwasher lifts the float, and when it reaches a certain level, it acts as a trigger for the float switch. The float triggers the float switch to shut off, thereby shutting off the flow of water into the dishwasher. A defective switch may interfere with your dishwasher's filling and/or draining ability. Use your voltmeter to test the switch. Set the device to the ohms setting x 1. Take each probe and touch them to one switch terminal each. This should produce a reading of either zero or infinity. Continue to touch the probes to the terminals, and press down on the switch's button. The reading should change to the opposite extreme. If your switch fails either of these tests, you should replace it. Hope this helps...please post back for further assistance.

Daniel

Posted on Mar 25, 2011

  • Daniel Scott
    Daniel Scott Mar 26, 2011

    Hi




    The dispenser tank comes as an assembly. It includes the sensor with wire harness, gasket, and retaining collar. The complete assembly part

    number is WD35X10058. SmartDispenseTM detergent level sensor consists

    of a single level detection continuity sensor and

    includes the following components:

    a grommet seal

    a low detergent LED indicator light

    a wire harness.

    When the detergent in the reservoir drops below the continuity sensor, a signal is sent to the control board and the low detergent LED indicator light is turned on. The light indicates 3 to 7 wash cycles left before the detergent reservoir is completely empty.

    Now yoou are left with either replacing the smart dispanse sensor or thhe control board which is not sensing the detergent level & thus you are unable to purge your dispanser.

    Always use liquid or gel automatic dishwashing detergent in the bulk dispenser. Hope this helps... Please post back if you need more information.



    Daniel

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