Question about HP Photosmart C7180 All-In-One InkJet Printer

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Hp c7180 won't scan to my computer message says: no scan options. operating with vista with wireless connection

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6 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

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Maanita
  • 1142 Answers

SOURCE: Can't scan on HP Photosmart C4380 even tho printing works fine

Try scanning without HP imaging software

HP Photosmart C4380 Direct Scan button doesnt function in VISTA
Use the built-in feature of the Windows operating system, called Windows Image Acquisition (WIA), instead of the HP software to scan. Follow these steps to perform a WIA scan.

  1. Make sure that the product is on and that the cable is correctly connected.
  2. Click Start , and then click Control Panel .
  3. Click Printers and Other hardware , and then click Scanners and Cameras .
  4. Look for an icon representing the product, and then review the following information for further instructions:
  5. Double-click the icon to start the Scanner and Camera Wizard . Follow the on-screen instructions to scan images or documents to the computer
  6. If the WIA scan was successful , use the Scanner and Camera Wizard to scan instead of the HP software. To use the HP software, continue to the next step to continue troubleshooting. However, it is not necessary to do so.
  7. If the WIA scan was unsuccessful , continue to the next solution.
  8. Fully uninstall and reinstall the HP software Follow these steps to completely uninstall and then reinstall the HP software. Step one: Uninstall the software Use one of the following methods to uninstall the software. Method one: Uninstall the software using the product CD If the product software CD is available, follow these steps to uninstall the software. Otherwise, skip to the next method.
    1. Insert the software CD into the CD-ROM drive on the computer.
    2. If the Welcome installation screen appears, click Exit to close it.
    3. On the Windows task bar, click Start , and then click Run (c01463550.gif ). The Run dialog box appears. Figure 4: The Run dialog box c01463551.gif
    4. Click Browse . The Browse window appears.
    5. Navigate to the CD-ROM drive that the software CD is in, and then double-click the drive.
    6. From the list of folders and files on the CD, double-click the Util folder.
    7. From the list of folders and files inside the Util folder, double-click the CCC folder.
    8. From the list of folders and files inside the CCC folder, double-click the Uninstall_L3.bat file or Uninstall_L3_64.bat if a 64-bit operating system is installed on the computer. The Browse dialog box closes, and the path to the Uninstall _L3.bat file appears in the Run dialog box. Figure 5: Uninstall file path in the Run dialog box c01463552.gif
    9. Click OK . The software uninstaller opens in a command prompt window.
    10. Press Enter to begin the uninstall.
    Method two: Download and uninstall the software If the software CD is not available, follow these steps to download the software and then uninstall it.
    1. Click here to go to the Software & Driver download page on the HP Web site .
    2. Type the product number in the search field, and then click Submit (c01425574.gif ).
    3. If necessary, click the link for the product model number.
    4. Click the correct operating system.
    5. In the Driver section, click HP Full Feature software/driver , and then click Download only .
    6. When the File Download - Security Warning dialog box appears, click Save .
    7. Save the file in a location that is easy to remember.
    8. When the file finishes downloading, double-click the file to extract it.
    9. Click Exit on the Welcome installation screen.
    10. On the Windows task bar, click Start , and then click Search (c01463553.gif ). The Search Results window appears.
    11. In the Search Results window, click All files and folders .
    12. Click More advanced options , and then select Search hidden files and folders .
    13. In the All or part of the file name: box, type Uninstall_L3 , and then click Search . When the search is complete, the file appears in the Search Results window.
    14. Double-click the Uninstall_L3 file, and then follow the on-screen instructions to complete the uninstall.

Posted on Oct 25, 2008

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  • 1684 Answers

SOURCE: HP 7590 office jet pro scanner does not communicate

Hello,

The scanner function is not available when you are connected wireless, you must be connected via USB to your PC for the scanner to function correctly.

Buddy
Corporate Computer
Over 21 years of PC and printer support/repair

Posted on Jun 18, 2009

  • 1 Answer

SOURCE: Cannot scan from HP 6500 E709n (No Scan Options)

the shortcut is:
c:\program files\hp\digital imaging\bin\hpiscnapp

Posted on Sep 04, 2009

Testimonial: "Thanks, that totally worked. I still wish i could scan from the printer, though."

  • 49 Answers

SOURCE: HP Photosmart c7180 unable to scan since Windows 7 computer

go to following location and try to scan and tell me if it is scanning fine or same issue.

c:\program files\hp\digital imaging\bin in bin folder locate following files. /* in 64bit operating system inspite of program files look into programe files(x86).*/
1.> hpqscnvw
2.> hpqscnappi
3.> hpqdstcp.
4.> hpqgrpky.

double click on any of these it will start scanning.

Posted on Dec 20, 2009

  • 1 Answer

SOURCE: HP Photosmart C6180 won't scan documents

Maybe those were instructions for a PC--I seem to remember a solution center when I used a PC--but I'm not quite sure it tracks on a Mac with Snow Leopard. Here's how you should be able to get it to work on a Mac: - Open System Preferences - Click to open Print and Fax - Click on Options and Supplies - Access the Printer Webpage - After placing your document on the faceplate, hit scan on the computer screen. Then you can preview your document. Since I wasn't sure where I'd find the resultant jpg file, I just did a drag and drop to my desktop and invoked the "save as" option.

Posted on May 26, 2010

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I am having problems making my scanner work - I can't scan a document from the printer/scanner/fax/copier to my laptop


How is the all-in-one connected to your computer? What OS are you using? Did you install the full software, basic drivers or the OS drivers? Are you starting your scan from the computer or the buttons on the all-in-one? Is this a newly installed printer or one that has been used several times with this computer?

The Photosmart C7180 can be used with a USB connection, wired ethernet network, wireless network, bluetooth or PictBridge. For a Mac OS, only the USB connection will work.

If you need the drivers, see http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&dlc=en&lc=en&product=1153754& and select your OS.

If you connected the all-in-one to the computer via a USB connection before installing the software, you may have an OS driver that does not include the scanner driver. Disconnect the USB cable then uninstall the driver. Then install the HP driver. If you do not install the full software, you will not be able to use the buttons on the scanner to launch a scan. You'll have to start the scan from the computer.

If you have the full software, the HP Solution Center is installed. This includes a monitoring program that should run when you start your computer. This listens for the press of a button on the scanner and launches the appropriate part of the HP software. However, you need to set the button destinations in this software first. I recommend manually scanning at least once to set the appropriate resolution and destination folder for your scans. Then in the Solution Center, click Settings, Scan Settings, Button Settings and then Front Panel Scan Buttons. Set these based on your default settings.

If this all-in-one has been working previously, check your connection. Scanning requires bi-directional communication with the computer and can fail even when the printer works. Try a new USB cable and a different port, if you are using that connection. If you are on a network connection, check that the firewall isn't blocking communication. (Temporarily disable the firewall to check.) In Windows, check the Devices and Printers (Win7's name) control panel and check if the scanner is a listed device. Right click on it and check the properties and status. (All-in-ones are often listed twice - as a printer and as a scanner.) HP offers a diagnostic program, http://h10025.www1.hp.com/ewfrf/wc/doclink?lc=en&cc=us&product=1153754&tmp_docname=c02114802 , to check for issues with the scanner.

Try manually scanning with another program than the HP software. Windows includes some options that will acquire scans. XP, Vista and Win7 all include Paint (File > Import from Camera or Scanner > New Scan). Windows7 (and some versions of Vista) include Windows Fax and Scan (click New Scan). If you have the Microsoft Live software, you also have Windows Photo Gallery (works like Paint).

If you are connect the all-in-one to a USB print server, the scanner probably won't work. Try a different type of connection.

If you are using the all-in-one on a network, make sure that the network is up and the printer has an IP address. I've seen routers lose their connection for various reasons. (Rebooting both the modem and router sometimes cures the problem.)

Please add more information on your specific scanner problem and I'll try to provide specific suggestions.

I hope this helps.

Cindy Wells

Apr 09, 2012 | HP Office Equipment & Supplies

2 Answers

HP Photosmart c7180 unable to scan since Windows 7 computer


go to following location and try to scan and tell me if it is scanning fine or same issue.

c:\program files\hp\digital imaging\bin in bin folder locate following files. /* in 64bit operating system inspite of program files look into programe files(x86).*/
1.> hpqscnvw
2.> hpqscnappi
3.> hpqdstcp.
4.> hpqgrpky.

double click on any of these it will start scanning.

Nov 19, 2009 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

HP 7590 office jet pro scanner does not communicate


Hello,

The scanner function is not available when you are connected wireless, you must be connected via USB to your PC for the scanner to function correctly.

Buddy
Corporate Computer
Over 21 years of PC and printer support/repair

Jun 17, 2009 | HP Officejet Pro L7680 All-In-One Printer

2 Answers

No HP devices detected. HP Solutions Center will close now.


It might help to uninstall the HP devices through the Device Manager, and then restart the computer. Let the computer try to detect the HP devices and install them and the drivers needed. You might want to have any software discs handy in case you have to reinstall any software that came with the printer, etc.

Feb 12, 2009 | HP Computers & Internet

1 Answer

HP Photosmart C7180 not scanning


I had this very same problem yesterday & solved it, after about 4 hours, with a clean install!!
Check my "solution" post at another question where I explained it in detail.
Jack

Dec 29, 2008 | HP Photosmart C7180 All-In-One InkJet...

3 Answers

HP C7180 photosmart Scan problem


first: the C7180 will only work in ONE mode: wireless or wired. End of story there.
second: I spent almost 4 hours, yesterday, fixing this problem - "would not scan to computer because printer did not recognize computer for scanning yet would print & copy ok". I did solve the problem! Here is what I did: 1) removed all software related to C7180 ( make sure it is all gone ). 2) turned off all firewalls & security measures to ensure a clean, uninterrupted reinstall ( be sure internet connection is off for this to be safe ). 3) reloaded software ( hopefully you have the cd for this ). 4) followed all prompts for reload of software & then rebooted computer & tested copy mode, fax and finally scan. 5) went to HP site & made sure I had all updates & everything was ok with drivers. It was. I now have a clean install & all works as it should. The whole process ( after I figured out that it was a software problem ) took about 1 hour. Don't forget to reset your computer security! Be sure your firewall knows all HP software is good & firewall will let it thru.
This should do it.

Oct 03, 2008 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

Weird situation


Did the problem start after a Vista update? That's when mine started...

Oct 04, 2007 | HP Photosmart C7180 All-In-One InkJet...

1 Answer

Scanner


Hi damirish I have also been experiencing problems with the Scan To Computer button. I am currently in dialogue with the HP "head technician" who is due to ring me tomorrow. I will let you know what my resolution is. Basically, my problem is that my network (I use a netgear router) and have one wired (XP Pro) and two wireless PCs connected to it - one Vista laptop and one XP laptop. For some strange reason, the wired PC is happily displaying the correct Scan to file, Word etc functions yet my two wirelessly connected (Not the the printer itself but via wireless router) PCs appear multiple times and when I try to scan something to these two laptops, I get all kinds of errors. Even after running the HP clean-up tools and rebooting and reinstalling the HP software (32 bit) I now am faced with problems whereby the C7180 is not even recognised by the HP "Solution Center". Sadly, despite it's marvellous printing quality, I am thinking this unit is going back to the HP factory for some serious overhauling. Again, I'll let you know if there is a resolution and hopefully HP will investigate why the Scan settings are so faulty. Regards Andrew from Adelaide, Australia

Sep 04, 2007 | HP Photosmart C7180 All-In-One InkJet...

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