Question about Pc America Restaurant Pro Express

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We recently had a break in, they took the cash drawer and did some cosmic damage to everything else. We took the opportunity to upgrade our computer. we recently changed our computers and reinstalled RPE on the new computers. I hired a company in our shopping center to do it. Everything transfered beautifully except I plugged everything back in to the computer, everything worked except, the cash drawer. It will not open. I've gone through the settings and nothing works. Any Ideas? ... were desperate for help. Jon

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Hi Jon,
The cable from the cash drawer plugs into the receipt printer, not the computer. If you plugged everything into computer as you said, this is your problem. A tech not familiar with POS systems would not know this.

B Mattern
sysadmin@ccybernet.com
Please return and give me a favorable rating if this helps or is of value to you.

Posted on Mar 23, 2011

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