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The dyson handheld cuts out almost immediately after pulling trigger, Some times runs a little longer before it stops. Keeps doing this constantly. What is problem? Thanks G

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Depending on the model you have:
Thermal cut out Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filter needs washing or your machine is blocked. If your machine turns off on its own, unplug it and leave it for at least an hour to cool down. Remember to check the filter and look for blockages before re-starting

If that doesn't work shake your cord and see if there is a short in it.

Posted on Mar 23, 2011

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Posted on Jan 02, 2017

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When I press the trigger the green light comes on but motor does not


Hi Perry, it's Jack at Dyson.

If the green light comes on when your DC35's trigger is pulled, but the machine does not run, this would usually signal that the battery has no charge.

The battery should recharge fully from depleted in 3.5 hours. However if your machine has been connected to the charger for at least this long and still won't run, it could mean there's an issue with either the charger or the battery.

We're happy to talk you through some simple diagnostic checks when you have your machine to hand, to help determine which part is at fault. At your earliest opportunity, please call us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

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Hello, I have a Dyson DC31 and she keeps shutting down. Most of the time she will shut down as fast as you pull the trigger, other times she will only power up for about 5 seconds before shutting back...


Hi there, it's Jack at Dyson.

If you need some help with your DC31 Animal handheld, we'd like to put you in touch with our experts for some diagnostic checks. Can you let me know where you're based so I can supply the correct contact details?

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This doesn't address the intermittent power cut offs...power cuts off intermittently and you have to keep recycling the power 'trigger' to get it to work...total PIA

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go to http://content.dyson.com/support/
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Sep 25, 2012 | Dyson DC16 Bagless Handheld Cyclonic...

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Dc 31 animal: even when fully charged keeps cutting out. stop for a moment & it starts then stops. Filter cleaned & checked.


Hi there,

Sorry to hear you're having difficulties with your DC31 Animal. It's probably best if you get in touch with us directly, so one of our experts can run through some troubleshooting over the phone with you to identify the cause of the issue. They'll be happy to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

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My dyson handheld charges fully, but keeps cutting out when using. About 7 seconds is the longest continual usage time


Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to replace the battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

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1 Answer

My dyson dc 16 hand held vacume stops & starts while in use, each time you pull the trigger it will start again but then stops after a short while untill i pull the trigger again.


Cutting out can be due to a few things , motor overheating due to dirty filter, Faulty mains cable or plug..sealed type also..Faulty Switch/trigger.May need to seek pro help to fix.

Apr 01, 2010 | Vacuums

1 Answer

My DC 16 will only run for a second each trigger pull. The battery is fully charged, it has plenty of suction, just wont run for more than a second. I cleaned the filters.


I had the same problem with my Dyson DC16, where it only runs for a few seconds at a time with each trigger pull. My husband called Dyson (Canada) and without hassle they shipped us a replacement part which I just received this morning. The replacement part sent to us is: DC16 Main Body with Rating Plate. It is also under warranty for 1 year. The great customer service makes up for the flaw in the machine. Also, Dyson is aware of the problem. Hope this helps.

Oct 25, 2009 | Dyson DC16 Root 6 Bagless Handheld...

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