Question about Gateway Keyboard/Mouse
Assuming the batteries in the mouse and keyboard are fully charged, next make sure all your cables are inserted correctly.
Check that the data cables leading from the base unit to the computer are securely inserted into the proper connectors at the rear of the case.
Next make sure the power cord for the base unit is plugged into a live power outlet and that the other end is securely plugged into the back of the base unit. Often times this plug will come out halfway and so will look plugged in but will cause intermittent problems.
Next make sure your mouse is not too far away from the base unit when you try to use it. Normally 8 or 10 feet is the maximum distance these units will function properly at. Also make sure there are no obstructions between the mouse and the base unit. You can also clean any dust or debris from the small LED bulb on the underside of the mouse with a dry QTip to ensure that is not the problem.
Now depress the CONNECT button on the base unit, then while the light is flashing depress the small CONNECT button on the bottom of the mouse.
Next, press the CONNECT button on the base unit again, then while the light is flashing depress the CONNECT button on the underside of the keyboard.
Now try using the mouse and keyboard.
If the units still do not function after that, then leave them plugged in and RESTART your computer.
Repeat the CONNECT procedure for the mouse and keyboard after your computer restarts if necessary.
Please comment back here to this page if you have any questions, or just require further general assistance and I will respond as soon as I see it.
Thank you very much and good luck.
Posted on Mar 23, 2011
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Posted on Jan 02, 2017
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