Question about Gateway Keyboard/Mouse

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I have a Gateway keyboard and mouse (Model 7010715R) which is connected to an IBM computer which I've just hooked up for the first time. After following all the instructions and changing batteries for the second time, the mouse does not move. ???

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  • sbrechner Mar 23, 2011

    Joe, I did all you suggested and still the mouse does not move. The monitor is on, and when I touch the 'enter' key on the keyboard, it's clear it's connected to monitor. I touched the three 'buttons' as you suggested, and as a result, a bright yellow light flashes on the underside of the mouse as if it's functioning. But for some reason, the mouse arrow does not budge. It seems everything is working except the most important thing. Am I doing something wrong?

    This is the first time I'm hooking up the computer. I bought the computer and wireless keyboard and mouse refurbished but never connected anything till today. Everything as I said, at least on the surface, is working except the mouse and the arrow.



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Assuming the batteries in the mouse and keyboard are fully charged, next make sure all your cables are inserted correctly.

Check that the data cables leading from the base unit to the computer are securely inserted into the proper connectors at the rear of the case.

Next make sure the power cord for the base unit is plugged into a live power outlet and that the other end is securely plugged into the back of the base unit. Often times this plug will come out halfway and so will look plugged in but will cause intermittent problems.

Next make sure your mouse is not too far away from the base unit when you try to use it. Normally 8 or 10 feet is the maximum distance these units will function properly at. Also make sure there are no obstructions between the mouse and the base unit. You can also clean any dust or debris from the small LED bulb on the underside of the mouse with a dry QTip to ensure that is not the problem.

Now depress the CONNECT button on the base unit, then while the light is flashing depress the small CONNECT button on the bottom of the mouse.

Next, press the CONNECT button on the base unit again, then while the light is flashing depress the CONNECT button on the underside of the keyboard.

Now try using the mouse and keyboard.

If the units still do not function after that, then leave them plugged in and RESTART your computer.

Repeat the CONNECT procedure for the mouse and keyboard after your computer restarts if necessary.

Please comment back here to this page if you have any questions, or just require further general assistance and I will respond as soon as I see it.

Thank you very much and good luck.


Posted on Mar 23, 2011

  • Joe2
    Joe2 Mar 23, 2011

    If you are using Windows VISTA on your computer, then you may need to install the driver software for it to work properly.

    If you are not using VISTA, then just keep trying the connect process until it works. You may have to do it 3 or 4 times before it connects properly. Make sure you have the mouse right right beside the receiver when you do the connect procedure. Also make sure you use a mouse pad under the mouse, some surfaces do not work well with certain mice. Also make sure there are no other wireless mice in the same room when you do this. Also make sure you don't have a regular mouse plugged into the computer at the same time. Try switching the receiver to a different USB port on your computer just in case the one you are currently using is faulty.

    If you still can't get that wireless mouse to work, then just plug in a regular corded mouse so you can at least work on your computer for the next steps.

    Here is the main Gateway Support page for your product:

    And here is the direct link to the USER'S MANUAL:

    Just use your mouse to click on the link, which is the underlined and highlighted text just above. This will open a new web browser page automatically for you and allow you to view the information at the website indicated.

    You may need ADOBE READER installed on your computer to read PDF documents. You can download this free at WWW.ADOBE.COM if necessary. Click on the DOWNLOAD ADOBE READER button on right side of the ADOBE home page when you get there.

    And finally, here is the VISTA DRIVER download page for the wireless keyboard and mouse:

    If you do need to install the VISTA driver, just go to the above link and click on the D20037-001-001.EXE DOWNLOAD NOW button that you see on that page and then follow the on screen instructions.

    If you need additional help you can always click on the blue HOW TO DOWNLOAD or HOW TO INSTALL links right beside it on the same page, and little information windows will open up automatically with step by step instructions.

    Good luck, comment back with how you make out.




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