Question about Transcend StoreJet 320 GB USB 20 Hard Drive

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My Transcend ist showing a message, the request can not be preformed because of an I/O device error. I can open the files. What should I do?Thanks in advance!

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Your error is occurring because the cd/dvd driver is having a problem raeding and transfering data. Click on "start", lower left side of your screen. Find "control panel" and ckick to open. Find "Programs and Features" in your list (maybe an icon) and right click on and open then click continue. In this window click on box with + next to "ATA/ATAPI controllers. You will get a drop down and if you see a red X or yellow triangle or exclamation point, click on that and see if it allows you to update. Now in device manager find DVD/CD Rom drives and click on the box to drop down. If you have red X, etc, click on that. Drp down the window again for dvd/cd rom drives and right click on it. A window will open click on update driver software. Then click search automatically for update devices. It will either say it's up to date or it will recommend update.

Posted on Mar 23, 2011

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