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New wireless keyboard and mouse problems

My new Advent ADE-AD2 keyboar and mouse do not work;
The software installs okay and the PC recognises this with "New hardware installed and ready to use".
The toolbar shows features such as CAPS lock etc. in reference to the new keyboard.
The new batteries are correctly in and the switch on the underside of the mouse is in the on position, but the red LASER on the underside of the mouse does not show any visible signs of being on.
The USB reciever is directly plugged into the PC tower.
Niether the new mouse nor the keyboard work, though my old ones obviously do. How do I get these products to work?
many thanks.

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  • 2 more comments 
  • DOORS545 Sep 08, 2008

    I HAVE A DYNEX WIRELESS MOUSE THAT WAS WORKING FINE AND THEN JUST QUIT. I CHANGED THE BATTERIES, THEN PUSHED THE LITTLE RECESSED BUTTON ON THE RECEIVER, THEN THE RESET BUTTON ON THE MOUSE..... NOTHING! HELP!

  • skyjim103 Nov 02, 2008

    i replaced the batteries in my wireless advent ade-ad2 keyboard now it wont pair up with the computer,i have tried pressing the reset button under the keyboard, i have also tried pressing the reset button on the wireless dongle but nothing seems to work?

  • janis319 Nov 23, 2009

    i downloaded avg. protection on my del that's when my wireless microsoft key board stopped working, i change batteries in anything, the key board will not work, please help?

  • Steve Nordquist
    Steve Nordquist May 11, 2010

    You don't want to look into a laser, and it's infrared anyhow, so you can't see it w/o a particular fluorescent tag.  

    Things sound pretty good...perhaps there's a step in installation such as hitting recessed buttons on the transmitter on the PC, then the keyboard or mouse to pair them up (so you can type)?  Perhaps instead the mouse driver preferences have a little bluetooth pairing setup screen where you type a password on the PC and mimic that on your new keyboard before it lets you go forth?

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1 Answer

Okay, it was as simple; hold the button on the reciever dongle for a couple of seconds, and the the same with the keyboard or mouse.


Why can't they just make the instructions clearer

many thanks Saigua

Posted on Aug 13, 2008

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