Question about Brother IntelliFax-2820 Laser Fax

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It says drum error but the cart and drum is replaced with new and still can't get past the drum error message.

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  • 129 Answers

Hi There!
What you can do to clear the Drum Error message is to clean the corona wire.

  • Open front cover of the machine and remove the drum & toner cartridge assembly.
  • Remove the toner from the drum and gently shake the toner cartridge from side to side put it on a piece of paper to avoid scattering the toner.
  • Theres a blue tab on the upper left side of the drum, slide it from left to right, right to left about 5-6 times don't forget to put the blue tab back to it's home position(where the arrow is).
  • Put the toner back into the drum make sure it will click into place.
  • Reinstall the drum and toner assembly back into the machine and close the front cover.
  • LCD should display the date & time.

If you continue to receive the message try resetting the drum counter by doing the following:
  • Open the front cover
  • Press the Options key on the control panel. The display will show "REPLACE DRUM - 1.YES 2.NO".
  • Press 1 to reset the drum count.
  • Close the front cover
Hope this helps!
Vikroks

Posted on Mar 28, 2011

  • steve clarke Feb 06, 2013

    Hi, thanks for the tip. This worked on my RICOH sp1200 as l couldnt find it in the manual, but messing around with the menu etc found the replace drum Y/N line and selecetd yes and it worked. .

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