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I have a dlink 614 router connected to a DSL modem. I cannnot connect to the internet after I set up a PPOe configuration and username/password combination but it still wil not connect to the internet. When I use linksys router with the unsername/password configuration it works fine. I was on phone with both Dlink and verizon but they culd not solve my problem. I have done several resets and still have the same problem.

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  • joecohn Aug 03, 2008

    Thank you Intrexx.

    I will try your suggestions about the firmware.

    I was actually beginning to think that itmay be a hradware problem. I didnt pursue it because I jst bought it brad new this week but you never know.

  • joecohn Aug 03, 2008

    by the way I meant to say this is a dlink 615 N wireless router.

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Hi There Joecohn,

Definitely, the username and password for your PPPoE connection is correct since that it works perfectly with your Linksys router. If you are getting a WAN IP Address from the status or summary page of your D-link router then you can lower down the MTU size of your router to 1492. If it didn’t work, upgrade or reflash the firmware, reset it back to the factory default and reconfigure the router for PPPoE connection again.

If it will not obtain an IP address or even if it has a WAN IP but can’t go online then we can consider it as a hardware failure on the D-Link router. Have it replaced.

Posted on Aug 03, 2008

  • Anna Marie Zamora Aug 03, 2008

    You are welcome joecohn . Goodluck! Hope you get it working by updating or reflashing the firmware. Good day!

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