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I have been given a medion scanner August 2002 and hoped to scan some old photos by using my new laptop DELL WIDOWS 7 HOME PREMIUM.no such luck.My laptop will not recognise or connect to it.I have followed all instructions but to no availe.Can you please help or advise me if I need to buy anything extra?

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Hi alistair49,

Firstly, is your laptop connected to the internet when trying to install your scanner?
Windows 7 will automatically browse Microsoft's online database of drivers if it's not found in your laptop database.
If you are in fact having driver issues, have you checked the following web page to locate your scanner software?

http://www.medion.com/gb/service/download/driver.php

If, however, you have the drivers, make sure that these are compatible with Windows 7 as your scanner was manufactured before Windows 7 existed. In this case try using Windows 7 compatibility wizard to install your scanner software.

You can do this by right-clicking on the installation file & selecting "troubleshoot compatibility" from the drop-down menu. Simply follow the on-screen directions step by step to check if Windows 7 has compatibility issues with your scanner software. In most cases this procedure should solve your problem.

Best wishes,
Graeme.

Posted on Mar 23, 2011

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