Question about Lexmark C544dn Laser Printer

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We are seeing dark smudges on the paper. We do not have a manual and I need to know how to take the roller out and clean it.

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  1. Print the Print Quality Pages (Config Menu>Prt Quality Pgs).
  2. Verify if the defect shows up on one color or all colors.
  3. If one color, replace Developer of corresponding color and PCU
You can also try the following:
  1. Verify if media is supported and proper paper settings are set.
  2. Try to print with the paper type setting change to heavy on the printer. (Menu > Paper Menu > Size-Type > Tray1 > Type > Heavy Paper > Check button)
  3. If persist, go to Diagnosis Menu and change the fuser temp. setting to high on printer. (Diagnostics Menu > EP Setup > Fuser Temp > High > Check button)

If you need further assistance, please contact Lexmark Technical Support Center

Posted on Jul 15, 2011

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