Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

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0x61011beb ink system failure on my HP officejet 6500. I have gone through all the troubleshooting steps = not fixed. Makes a clicking sound when it reaches the r-hand side. It is still under warranty, but we need to fix it ASAP. No paper jams, carriage moves freely, hard reset done several times to no avail.

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  • 41 Answers

1. Plug it directly into the wall, rather than into a UPS
2. Verify that the unit is switched on. Disconnect the USB/Ethernet cable from the All-in-One and also disconnect power cable from All-in-One and also from wall outlet.
3. Wait 30 seconds.
4. Plug in the power cable to All-in-One and also to wall outlet.
5. Check for the functionality.

I still had the error message, so they said to reset the printer to factory default settings:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

If those two steps do not resolve the problem then its is hardware related and can't be solved here.

Posted on Mar 23, 2011

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