Question about Miele Dryers

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New advice about Miele dealer, warranty claim on new unit

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  • eddiebee79 Mar 23, 2011

    I just bought a new Miele "Professional" washing machine and dryer from a Miele dealer. The price was very good ($3850 for the pair) because they were showroom samples that had never been installed, but the owner assured me they came with the full factory warranty.

    The machines were delivered and installed by a contractor hired by the dealer, but this contractor couldn't get the washer to turn on. The dealer sent their Miele certified tech to check the machine, and found that the electricity supply in my home was insufficient (no ground) so I hired an electrician to wire a ground to a nearby outlet. After this installation, the washing machine worked but then the dryer was in a fault mode. The Miele tech came back and found that the dryer's control board was "burnt" and it will be $580 to replace it. ($292 for the board plus shipping and labor). The dealer denied the warranty because they said the electrical supply in my home caused the failure. My argument is that the dealer's contractor installed the unit so it's not my fault. What should I do?



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I do not know anything about Miele as they are new to my area of the world. But I have the link for service manuals for the washer and the dryer HERE.

If you need further help, reach me via phone at

Posted on Mar 23, 2011


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