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CD/RW and DVD Rom have disappeared and will not register

I saw a post from Feb where someone else is going through the same issues I am. One day I was sitting pretty with a working DVD Rom and a CD/RW. The next day - nothing. It does not show up in the Boot sequence and it shows a yellow exclamation mark next to the devices in the Device Manager. The troubleshooting tab won't work and I am unable to have it read or find a newer driver.

Per your reply to this other individual, you stated you may have some sort of program patch? If so, is it brand specific? I am working on a Dell; XP environment; Sony CDRW; Hitachi DVD Rom. If you still have it and think it may work for me - I would love to get it from you. I am absolutely at my wits end. Any help you can provide would be greatfully accepted. ~ Maria (jimmieandmaria@gmail.com)

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Maria,

Have you searched Microsoft.com for a solution to your disappearing optical drive? First (from my own experience only) see if there is an ERROR CODE (i.e. code 39 or 41, etc) in your Windows XP Device Manager.... For this code #, open (double-click) Properties in Device Mgr. If not already, you'll find info online about removing upper- and lower filters from your Registry. BUT (good news!) Microsoft.com does have an Automated Repair for this maneuver which is ultra-easy----simply download the Fix, follow its simple wizard, and restart Windows. Hope it works as quickly and flawlessly for you as it did for me (also on a Dell running XP at the time).

(Toni)

Posted on Aug 12, 2008

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