Question about Televison & Video
The TV uses an internal IR receiver to communicate with the remote. If the TV is not working when you use The TV's own remote, and if the remote has been tested and its working, then the problem is the IR board or circuit located inside the TV.
Before calling support try disconnecting TV power cord for fifteen-twenty minutes, flip out remote batteries for one minute, then reassemble remote and restart the TV. The power down will reset internal circuits.
If that doesn't work, the IR receiver inside the TV must be replaced. The part is not expensive. Call the service number listed on the owners manual to call support. Verify warranty status and ask a quote on repair.
If you want directly locate the part, let me know model of the TV in question.
Posted on Mar 23, 2011
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Posted on Jan 02, 2017
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