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Unable to access the itunes store, says I'm not connected to the internet when iam

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Hello and thank you for your question,



Usually uninstalling and installing the latest version of itunes will solve this. If this is not an option you will want to visit the following link.


Link: http://support.apple.com/kb/ht1527



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Posted on Mar 23, 2011

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Usb arrow itunes error


iTunes for Windows iTunes can contact the iPhone iPad or iPod software...
If you can access your device's settings menu and connect to Wi-Fi, install the latest version of iOS over Wi-Fi using Settings > General > Software Update. If your device is locked with a forgotten passcode or in recovery mode, you will need iTunes to restore the device.
If one of the alert messages above appears when you try to update or restore your iOS device, connect to the Internet with your preferred web browser, and access the iTunes Store.

If you cannot connect to the Internet with your web browser

If you can connect to the Internet, but see an error when accessing the iTunes Store

If the iTunes Store shows a blank white page

If the iTunes Store opens successfully

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Itunes wont connect on used ipod


make sure you have an internet connection and that the ipod is synced to your own account

Jul 10, 2012 | Apple iPod touch 1st Generation (8 GB) MP3...

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Whenever i try to access itunes store i get error message 306. when i go to itunes help says i am not connected to internet when i clearly am. any help?


Hi,

this might be a connection problem generated by Internet Explorer.

Please follow these steps:
1) open Internet Explorer
2) open the menu Tools
3) change to tab Connections
4) click the button LAN settings
5) uncheck all checkboxes
6) leave the window by clicking OK
7) close Internet Explorer

Please restart iTunes and try again to open the store.

Feb 13, 2011 | Apple iTunes

1 Answer

Why itune cannot connect to the store


ResolutionClick on the description below that most closely matches your iTunes Store situation:

I have been unable to connect for less than 24 hours Try quitting iTunes and reopening it. If the issue persists, it's possible the store is temporarily unavailable for maintenance. Try again in a few hours. You might want to check the iTunes Store discussion board to see if a connection issue is impacting many other iTunes Store customers.
iTunes Store Discussion Board (Mac)
iTunes Store Discussion Board (Windows)
I have been unable to connect for more than 24 hours on a Mac. If you haven't been able to connect to the iTunes Store for more than a day—and other customers on our discussion boards aren't experiencing similar issues—a software or internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Click here to find out which ports and servers need to be allowed for iTunes Store access.
  • Your copy of the iTunes application may be out of date. If iTunes is out of date, it will not be able to connect to the iTunes Store. You can download the latest version of iTunes from our website:
    http://www.apple.com/itunes/download/
  • You may need to reset your keychain. Connection issues are occasionally caused by keychain issues. Click here to find out how to use Keychain First Aid to resolve this issue.
  • You switched to a new ISP. If you didn't install new networking hardware, your ISP may be blocking access to the iTunes Store. Let your ISP know about article TS1629 which can help your them configure their servers to allow iTunes Store traffic through.

I have been unable to connect for more than 24 hours on Windows. If you haven't been able to connect to the iTunes Store for more than a day —and other customers on our discussion boards aren't experiencing similar issues— a software or internet service provider (ISP) configuration issue may be blocking your access to the iTunes Store. Click here to find out which ports and servers need to be allowed for iTunes Store access.
  • If you have not done so, try the steps in this article to troubleshoot iTunes Store connectivity in Windows.
  • Your copy of the iTunes application may be out of date. If iTunes is out of date, it will not be able to connect to the iTunes Store. You can download the latest version of iTunes from our website:
    http://www.apple.com/itunes/download/
  • You upgraded to Windows XP Service Pack 2. Windows XP Service Pack 2, by default, enables the Windows Firewall. As with a third-party firewall, you will need to configure Windows Firewall to allow iTunes to access the iTunes Store. To do so:
    1. From the Start menu, choose Control Panel.
    2. If the Control Panel is in Classic View, skip to step 3, otherwise open Security Center.
    3. Open Windows Firewall.
    4. Click the Exceptions tab.
    5. Select the iTunes checkbox to enable it as shown here:
      1. ts1368_1.jpg
      2. Click OK.
      If you have further questions about configuring the Windows Firewall, contact Microsoft's Service Pack 2 hotline at (888) SP2-HELP. Read this article for compatibility information.
    6. You switched to a new ISP. If you didn't install new networking hardware, your ISP may be blocking access to the iTunes Store. Let your ISP know about this article which can help your them configure their servers to allow iTunes Store traffic through.
    7. The "hosts" file may be blocking the iTunes Store Instructions for Windows 2000 and XP: Find your hosts file. The hosts file is normally found in the following locations:

      Windows XP: C:WINDOWSSYSTEM32DRIVERSETC
      Windows 2000: C:WINNTSYSTEM32DRIVERSETC

      1. Select the hosts file. Then click the Edit menu, and choose Copy.
      2. Then, click the Edit menu again, and choose Paste. There should now be a duplicate of the hosts file named "Copy of hosts".
      3. Drag the original hosts file to your desktop.
      4. Right-click the "Copy of hosts" file and choose Open. You may be prompted to choose the program you want to use to open this file. Double-click Notepad.
      5. When Notepad opens, click the Edit menu and choose Select All. Then click the Edit menu, and choose Delete.
      6. Click the File menu, and choose Save. Close Notepad.
      7. Right-click the "Copy of hosts" file, and choose Rename. Type "hosts" (without quotation marks) and press Enter.
      8. Restart your computer and try connecting to the iTunes Store.
      • Make sure that your computer meets the iTunes minimum system requirements.
      • Make sure that your operating system is up to date:
        • For Mac OS X, use Software Update to determine if you need to update your system.
        • For Windows, go to Microsoft's Windows Update webpage.
      • Make sure that you can access the Internet on your computer.
      • You may have firewall or other security software that is preventing your computer from connecting to the iTunes Store. Click here to find out which ports and servers need to be allowed for iTunes Store access.

Aug 06, 2010 | Apple iTunes

1 Answer

I tunes store error 306.


Launch Internet Explorer
Click the Tools menu
Select Internet Options
Click the Connections tab
Click the LAN Settings button
Make sure that that "Use a proxy server for your LAN" checkbox is unchecked
Click OK till you are out of everything, and then close Internet Explorer
Try again in iTunes to load the store

if this dose not work

Then it is your security that is blocking you

try this

Sometimes this error can be caused by software on your computer that slows down the network connection. This error can also appear if you are downloading multiple items. I'd like to provide some steps that should help you successfully download your purchases.

It often helps to pause the download and then download items one at a time. These steps will walk you through doing this:

1) Open iTunes.

2) From the Store menu at the top, choose Check for Available Downloads. If you're unable to upgrade and are using iTunes 7, the option will say Check for Purchases.

3) Enter your account name and password, then click Check. Your purchases should begin downloading.

4) Under the STORE section on the left, click Downloads.

5) Click the Pause All button in the lower-right corner. This will temporarily pause all of your downloads.

6) To resume only one of the downloads, click the refresh button that appears to the right of one of the paused downloads.

Certain types of software can affect the way a computer sends and receives information from the Internet. Here are a few examples of these types of software:

  • Firewalls
  • Web accelerators
  • Ad filters
  • Virus protection software

If you have any of this kind of software installed on your computer, you will need to configure each of the applications to allow your internet connection to access iTunes freely. For instructions, please refer to the documentation that came with that software, or contact the software's manufacturer. You'll need to configure the software to allow these domains to send and receive data from the Internet freely:

itunes.apple.com
ax.itunes.apple.com

For assistance in configuring your firewall or accelerator software, you may need to contact the manufacturer or your Internet service provider (ISP). When contacting their support representatives, it may be useful to have the following information:

"Well Known" TCP and UDP Ports Used By Apple Software Products
http://support.apple.com/kb/TS1629

The following article helps Windows users pinpoint software conflicts that could cause the error:
Using MSCONFIG to troubleshoot conflicts in Windows XP
http://support.apple.com/kb/HT1275

Using MSCONFIG to troubleshoot conflicts in Windows Vista
http://support.apple.com/kb/HT2292

Once you have managed to allow access to iTunes through other software, please follow these instructions:

1) Sign out of the iTunes Store.

2) Quit the iTunes application.

3) Restart your computer.

4) Open iTunes.

5) Select Check for Available Downloads from the Store menu at the top of iTunes, (if you're unable to upgrade and are using iTunes 7, you'll choose Check for Purchases).

If you can't find this option, you can also click this link to do the same thing:

https://phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases

6) Enter your account name and password, then click Check. The missing item should begin downloading and appear in your Purchased playlist.

Please note that the iTunes Store cannot investigate every user's connection issue. Apple Discussions are another source of information about iTunes, where everyone from new users to professionals can interact and share their knowledge and experiences. You may find another user with the same operating system or ISP that may be able to help resolve this issue. You can find the iTunes discussions group at:

http://discussions.info.apple.com/itunes

If you are using a dial-up connection, you might consider downloading your purchases over a broadband connection, if you have access to one.

Apr 06, 2010 | Apple iTunes

1 Answer

Itunes says it cant connect to the itunes store because the internet isnt connected, but it is... what should i do?


Many connection issues can be resolved by configuring Internet-filtering software to recognize the iTunes application and the iTunes Store addresses (listed below).
(The following iTunes Store Internet addresses should be added as trusted domains to any filtering software that may be running:)
  • itunes.apple.com
  • ax.itunes.apple.com
  • albert.apple.com

  • You can configure your Internet software to allow iTunes to access the Internet. If you're using Norton Personal Firewall or Norton Internet Security, you will need to enable iTunes in your Firewall settings.

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    Itunes store wont open


    Are you connected to the internet? Is your connection stable enough? Is it fast enough?
    If you are connected to the internet but still can't open it try rebooting your device.
    Let us know if you're still unable to access the store after checking the above.

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    Cannot connect to the itunes store i must connect to wi-fi network to acccess the itunes store in order to download music. and i also dont know how to sync. and what is wi-fi


    wi fi is wireless networking.  It requires the Iphone to be connected to a wireless router or access point to access Itunes on your phone via the internet.
    You should reload Itunes to resolve the connection problem with your computer.

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    Apple ipod problem


    hi phipps42,
    Theres a few things you can try:
    1. Update to itunes 8
    2. uninstall itunes, and reinstall it
    3. can you access it while logged into an account? Out of an account?
    If none of these work, download the Itunes vista patch fix here
    iTunes and vista is like trying to stick a finger covered in alumiunum foil in the electrical outlet lol, vista is microsoft, itunes is apple. Rival OS companies.
    Hope this helps.

    Dec 28, 2007 | Microsoft Windows Vista Ultimate Edition

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