Question about Dyson DC16 Root 6 Bagless Handheld Cyclonic Vacuum

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My Dyson DC16 usually shuts down after about 5 to 10 seconds. However, occasionally it will run for 45 seconds to 1 minute before shutting down. It is left on charge permanently. I have checked the voltage from the charger, and it is 27.8 volts.

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Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

Posted on Nov 11, 2011

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Hi Dana,

I'm sorry to hear you're having difficulties with your DC16. In order to determine what is causing the machine to shut off, we'll need to run through some troubleshooting over the phone with you. You can reach on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

We'll look forward to helping you resolve this issue.

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Mar 20, 2012 | Vacuums

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My dyson dc16 shuts off after 10 seconds its charged overnight but no good filters are clean but nothing I used it about 25 times a year .the batteries cost to much to replace for this expensive vac


Hi there,

I'm sorry to hear you're having difficulties with your DC16. It's probably best if you get in touch with us directly, as we'll be able to run through some troubleshooting steps over the phone with you to establish the cause of this issue. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

We'll look forward to helping you resolve this issue.

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Feb 13, 2012 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

I have a DC root 6 bag less. It charges great but shuts off after 3 seconds and continues to do so. Wk


Hi there,

I'm sorry to hear you're having difficulties with your DC16. I'd encourage you to contact us directly, as we'll need to run through some troubleshooting over the phone with you to determine which part is at fault. You can call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have the machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com/

Jan 15, 2012 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

Dyson DC16 intermittently shuts off like others have said.


Hi there,

I'm sorry to hear you're having difficulties with your DC16. In order to establish which component is at fault, we'll need to run through some troubleshooting over the phone with you. Please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US) so we can help resolve this issue - please have the machine to hand when you call.

Best wishes,

Jack
Dyson Online Customer Support

Jan 10, 2012 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

Battery gets low quick then unit shuts off to protect claim of best suction


Hi there,

DC16 has a maximum runtime of up to 6 minutes of high constant suction. If yours seems to shut off before this time, please get in touch with us directly so we can run through some troubleshooting over the phone. You can call us free on 0800 298 0298 (UK), or 1866MYDYSON.

Kind regards,

Jack
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My dyson DC16 constantly shuts off even when battery is fully charged. I cleaned the filters to see if that was the problem. It only runs for a few seconds before it shuts off. It will run intermittently...


Hi its Darran at Dyson.

From your description of the problem, it sounds as though there is a problem with the battery.

Your DC16 will have been supplied with a 2 year guarantee. If it still within this period, please contact our Helpline on 0800 298 0298. However if your machine is no longer covered, a replacement battery can be purchased via our website at www.dyson.co.uk/store.

Kind regards
Darran
Dyson Customer Service

Jan 31, 2010 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

My DC 16 will only run for a second each trigger pull. The battery is fully charged, it has plenty of suction, just wont run for more than a second. I cleaned the filters.


I had the same problem with my Dyson DC16, where it only runs for a few seconds at a time with each trigger pull. My husband called Dyson (Canada) and without hassle they shipped us a replacement part which I just received this morning. The replacement part sent to us is: DC16 Main Body with Rating Plate. It is also under warranty for 1 year. The great customer service makes up for the flaw in the machine. Also, Dyson is aware of the problem. Hope this helps.

Oct 25, 2009 | Dyson DC16 Root 6 Bagless Handheld...

2 Answers

I have the same problem as steve967 The dyson dc16 is fully charged, runs well for 5-10 seconds and shuts down. I wait for a second or 2 and it runs again for 5-10 seconds. This will continue for...


Dear Michael_Stad,

I am going to sound like a broken record but here is my same answer to another person with the same problem.

I have I had the same problem with my Dyson DC16, where it only runs for a few seconds at a time with each trigger pull. My husband called Dyson (Canada) and without hassle they shipped us a replacement part which I just received this morning. The replacement part sent to us is: DC16 Main Body with Rating Plate. It is also under warranty for 1 year. The great customer service makes up for the flaw in the machine. Also, Dyson is aware of the problem. Hope this helps.

Oct 23, 2009 | Dyson DC16 Root 6 Bagless Handheld...

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