Hi, I need help. Just purchased the acer timeline x 4820TG. The dvd player could not read any disc. I realised this when I tried to install an anti virus software. Tried other cds as well and still it cannot read those cds. I had bought it today and the shop is far from where I live and therefore I am trying to get help online i.e. hoping that I had missed some steps instead of a hardware failure. Thanks

Hi goodevening

there so so many reason why does not detect a blueray disc after you switching windows 7
1st may be your cd/dvd driver have a problem,
(solution) try to use other cd/dvd driver
2nd may be the window 7 installer you've use have a missing file.
(solution) try to re install the o.s but dont use the same cd you've use try other installer.
3rd your blueray disc is the problem
(solution) use your blue ray disc in other p.c window xp if running in xp try to use other pc using a window 7, if running in other unit may be your pc need to upgrade.

http://drivers.softpedia.com/get/DVD-BluRay-Media-Players/

it doesnt soppurt it

Hi there,
if your player does that with every disc then there's something wrong with its motherboard. Try cleaning it with a CD cleaner which you can purchase at the store. let me know if this works.

Try using a lens cleaner. Also, reset the unit to factory defaults. Ensure that the disk you are attempting to play is clean and scratch-free. If the problem persists, you may pursue service options through the place of purchase.

Hi,

You need to download K Lite Codec Pack (Its Free) and you can install it via....... or you can try googling it.

http://www.codecguide.com/download_kl.htm

It contains all the different audio and video codecs. Your computer might not play it because it doesnt have a blue ray codec by default

Please post your feedback and Vote if the problem resolved as per your satisfaction.

Well, to solve the problem quick, I actually called in the service guy. Over here, LG comes to the door, but at an extra $40 bucks excluding parts. What I realise is that the drive is very easy to install, so could have just bought the part and installed myself, saving the $40.
With a DVD drive, it is hard to pinpoint the problem. And it being so cheap (old tech/over supply), most service centres would just replace the whole thing. 

should i assume that the drive work previouly with com dvd? my annlysis of this problem is that the dvdrom is not able to read the format the dvd is in. the format of the hard drive does not determine the ability to read or not read a dvd. that is the job of the optical disc.so dont worry about the format that is in.ok. the other aspect of the ability to read dvd is the software. windows media player and other that are of age has a inability to play some new format dvd. best bet install the newest version of power dvd put the disc and check should start automat pending setting you may need to go to my computer and double clickon the romdrive. let me know.

hi

please try to restart your computer while the dvd is still in the drive. this usually happens if your drive may have some accumulated dust for it will select only a few dvd to read.

Do you have a DVD Player software like WINDVD or InterDVD player?.