Question about Sony Playstation 3 (PS3) Console

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Games/movies won't play - Sony Playstation 3 (PS3) Console

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Start small; check the game/movie disc/discs. Can you confirm that the disc works? (Try it in another PS3, for example). Are you putting the discs in facing the right way?

Next restart the PS3. Then shut down the PS3, unplug it from the outlet then plug it back in.

No progress? Make sure your system is updated. Who knows, maybe it's a firmware thing. Go to XMB > Settings > System Update and run it.

Still nothing? Okay, are the game's not being detected at all, or are they not playing (as in, it shows up but when you start it the screen blacks out). If it's the screen thing, let's try resetting the video settings. Turn off the PS3, then press and hold the power button (as if to turn it on) until it beeps. The video settings will be reset. You can re-set them to your preferences by going to XMB > Settings > Display Settings > Video Output Settings.

Problems? Still? Jeez. Now we get technical. First I would suggest backing up your data, as things can and will get deleted in the next couple of suggestions. Use the Backup Utility (XMB > Settings > System Settings > Backup Utility) to store everything. You can then restore all your data later on.

With your data backed up, try the different options in Safe Mode. This link will show you how to access it. Try options 2, 3, 4 and 5, in that order, and see if it's reading discs in between each one. Anything after 2 will delete your data; thus the need to make a backup.

Still no luck? Unfortunately you're probably going to have to send your console in for repair (hardware problems). Sony provides a form on their website to request a repair; here's a link. If you're under warranty it's free; otherwise it's expensive (150$ I believe). The worst part about this option is they take forever; you won't see your console again (or it's replacement) for at least a month, more likely two.

Good luck!

Posted on Mar 23, 2011

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Posted on Jan 02, 2017

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