Question about HP Office Equipment & Supplies
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Posted on Jan 02, 2017
First you have to check if you are using an HP original cartridge as this error can come from using replacement cartridges which have faulty contacts.
Make sure that the cartridges are properly installed and you have tried to take them off and re-seat them.
If the error persist after doing all these, please proceed on doing a "semi-full reset"
do a semi full reset, combo would be:
This should clear the message if the cartridges are working fine. If not, consider yourself buying a new HP original cartridge as the one you have is deemed defective.
Hope this helps.
Posted on Sep 12, 2011
SOURCE: the ink system has failed
Driver could be corrupt.
Disconnect the printer or at least be sure it is turned off. I'd do both and reinstall the CD software program that came with the printer. When the software program asks you to connect the printer to the USB port, do so and it should again work properly.
Hope this helps. Bud
Posted on Jan 27, 2009
To resolve the issue, use the following steps.
Step one: Remove the cartridges
Posted on May 03, 2009
I was getting this same VERY unhelpful error and the only thing that solved it for me was to buy another genuine HP black cartridge (350XL). As soon as I put it in, it cleared the error and sprang to life. As a matter of interest, before this happened, the HP Toolbox utility was also saying that the old cartridge was nearly empty. So why on earth doesn't the printer tell you the same thing??? Come on HP - get your firmware sorted. Disappointed.
Posted on Nov 26, 2009
There are several special key combo for ex. 1-2-4 and 3-2-9 also 1-2-7 depending on the purpose of using it.
My suggestion would be,
Remove the cartridges,
Clean the golden ( electrical contacts ) with lint free cloth
Put the cartridges back and check if the error message disappears
Try the Full reset following these steps
Disconnect the power cord from back of printer ( while printer is on )
While holding the # and 6 button, connect the cord
( if you do this reset, the printer will loose all the memory it has stored like fax logs, will get disconnected from Wireless network )
The error message is likely due to a cartridge expiry date and certain printers do not accept such expired cartridges from present date. Try replacing such cartridge
Posted on Oct 12, 2010
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