Received an error message at close out RB00546E... Tech support tells me that my comuter operating system is too old to contract. Tell me to upgrade. Have a new computer coming Windows7. In the meantime,...
Would probably need the the entire error. The RB simply stands for Rejected Batch when you are trying to settle (I'm guessing with Vital/TSYS). the 00546 is the transaction number. This looks like a rather large batch. The transaction in question is the 544th transaction (the first two records to go over in the batch contain account information and your company information. So always subtract 2 from the number shown).
Without seeing the rest of the error, I can't say exactly what is wrong with the transaction. There should be a 3-4 digit number after the E in your response from the processor.
At any rate, depending on your version of PCCharge,there is a Batch Editor is included. It will be in (C:\Program Files\Active-Charge) for Payment Server or (C:\Program Files\PCCW) for Pro, and is named BatchUtility.exe. This will allow you to quickly view the batches and edit the transactions you need.
If Vital/TSYS is your only merchant account, then your batch will be named Visa1.xxx.Since it is now a rejected batch, it will be called Visa1.PCS (A regular batch should be Visa1.ENC for encrypted. Unless you are on a really old version). You should be able to open the Batch Utility, Open the bad batch by clicking find "Indeterminate" button, find the 544th transaction (if it's corrupt, you'll be able to find it rather quickly), and void it out. Keep in mind that this is not the same as voiding through the inteface, it is merely taking the transaction out of this particular batch, not voiding the transaction authorization. If it's a sale, you're authorization code will still be good (assuming it hasn't been over 30 days since you last settled). If it's a credit or void, there will not be an authorization number to worry about, and you can just dump the transaction altogether.
Make sure to take notes on the transaction so that you can run it as a post-auth (if it is a sale) after your batch is accepted. Once the offender is removed, you should be able to go back into PCC and settle as normal. You will get the message about "all indeterminate batches need to be closed first, blah blah blah", click "ok", check your totals and then attempt to process the settlement.
Good Luck and hope this helps.
Oct 16, 2009 |
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