Question about Jenn-Air 30 in. CCE3401 Electric Cooktop

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Jenn-Air CCE3401 My cooktop stopped working after many years of problem free operation. When I turn the element on, the pilot light goes on, but the plate is not getting hot.. and this is happening with all four plates/elements. This all happend all of a sudden. Yesterday everything was okay, today, none of the plates are not getting even warm. Do you know what the problem might be?

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: melted plastic help!!!!!!!

While the cook top is cool, use a razor blade scraper to remove most of the melted plastic.  Turn on the cook top to warm the remaining plastic slightly, turn off the cooktop,  and then wipe off the excess.  

Posted on Oct 10, 2008

  • 130 Answers

SOURCE: I cracked the glass on

Try your local dealer. The tops can be expensive. I have seen them start at around $300.00. Check your warranty and maybe you can get it done under that. They would put like 5 years on those tops. May have to tell them that it broke when you where cooking, blame the product, not you.

Posted on Jan 28, 2009

  • 1214 Answers

SOURCE: My jenn air espressions gas cooktop has four burners. When

Remove the round burner plates and clean thoroughly in soap and water. Clean the burner ring where the burner plates rest with soap and water.

Let me know what you find.

Posted on Dec 13, 2009

BarrettDenCo
  • 1772 Answers

SOURCE: We have a CCE3401 Jenn-Aire

Sorry to read about your problem, I hope this helps you out.

try using an oven cleaner spray... let the range heat up a little..then spray oven cleaner

a new glass top will cost over $600.00 just for the glass.


I have tried to help you. Please help me by vote/rate the response. Thanks If you live in the Denver Area. I can help you out.

Posted on Dec 21, 2010

blackmar
  • 235 Answers

SOURCE: I have a Jenn-Air CCE3401 Electric Cooktop I want

Firstly turn the power off. Lift the cooktop out from the benchtop and lean it against the wall. There will be a small panel where the wiring terminates into the cooktop. Remove the panel and disconnect the wiring to the cooktop. Ensure that you insulate all wires properly. You can then turn the power back on if you need to.

Posted on Feb 13, 2011

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1 Answer

I can't find my owner's manual &want to use the self clean option


OK, here's the manual for your Jenn-Air CCE3401 cooktop in a pdf format that you can download and print, for free!

http://shared.whirlpoolcorp.com/assets/pdfs/literature/Use%20and%20Care%20Guide%20-%20CCE3401B.pdf

IF this isn't your cooktop, as that's the model number you entered on this site, requesting help, go to the following link and enter in your model number to get the correct manual for your particular Jenn Air appliance:

http://shared.whirlpoolcorp.com/product_literature/search.jsp?siteCd=JA_EN_US

Hope you find this Very Helpful and best regards!

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One of the burners on my Jenn-Air electric cooktop does not turn on and get hot. 3 burners do work. Any suggestions?


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Jul 09, 2009 | Jenn-Air 30 in. CCE3401 Electric Cooktop

1 Answer

Melted plastic help!!!!!!!


While the cook top is cool, use a razor blade scraper to remove most of the melted plastic.  Turn on the cook top to warm the remaining plastic slightly, turn off the cooktop,  and then wipe off the excess.  

Sep 23, 2008 | Jenn-Air 30 in. CCE3401 Electric Cooktop

1 Answer

Circuit Braker Jumps Off


You probably have a burnt out element. They almost always short out when they burn out. If it is a coil unit it may be visible. A smooth top unit can't be diagnosed without removing the top glass. Most of the time you can do this yourself. Sometimes when a burner goes it will ruin the switch also.

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1 Answer

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The contacts in the control switch have fused. Replace the switch. You can probably do this yourself. Part should run about $25.

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