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Help me .. computer is infected - Remote Support Instant Housecall

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If you are having problems with crashes, and slow operation you could have picked up a virus from a site but, more than likely, something that you downloaded that was infected. Avira is a good all around software and you can download a free version here.
http://www.avira.com/en/avira-free-antivirus
Click on the green download button which will redirect you to another site where you will click download and allow to run. If you have another Anti spyware already and are happy with it then skip this. If you have an Anti spyware you are unhappy with, uninstall it before download of this product. If you did download and are all finished and it hasn't already run a scan. Open the software and run a full scan. This will take some time so let it finish and let it repair what it recommends. Then restart if it doesn't do it for you.
After that is all done I would install a free version of Malwarebytes you can do that here:

http://www.malwarebytes.org/
Download proceedure is pretty much the same. Again when your download is finihed it will probably suggest or run a quick scan. I would go ahead at this point run a full scan and let it make it's recommended repairs. Restart after this is done. This should cure your problem.

Posted on Mar 23, 2011

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The approach for a virus infection depends on what type of infection we are talking about. We need to know first the type of infection or what file is infecting the computer. Check the system configuration utility on your windows by typing msconfig on the run box. Check out the content of the startup and services tabs. Reseach on the entries on what are potentially infections running on your computer. Once you have found out the infection, try to search for entries in the registry editor. Type regedit on the run command. On the Registry editor, right click on computer and the choose search. Search for all entries of the found infection and delete them.
Note: Make sure that you create a restore point prior to deleting entries in the registry editor. One mistake here may make your computer unable to boot. But before creating a restore point, delete all current restore points by going to system properties. (right click on My Computer and choose properties) then on the system restore tab, un-check the box that says enable system restore then click on apply. Then put a check again then click apply. This should delete all previous restore points.

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Download, install and update the below antivirus and try:-
http://www.free-av.com/en/download/download_servers.php

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You will have to push F2 or F12 when you boot up, and get into the Startup menu. From there, you will have to restore your system to a previous date (if you're running XP or Windows 7, you can do this). Otherwise, your bios may be infected and have to be reflashed, but a computer shop will have to help you with that, unless you're pretty technical.

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You didn't say what virus the computer is infected with so it is kind of hard to name a specific solution to the problem. However here is something generic that might help out.

It sounds as if you may have picked up a virus which has disabled your anti-virus program. There are quite a few out there that will do this. Try going to Malwarebytes.com and down loading Malwarebytes Anti-virus. If you can't do it from the infected computer, find another computer and download it to a flash drive then install it. The definition files may be a little out of date and, depending on how bad your computer is infected, you may not be able to update them immediately. Don't be concerned about that - just run the program and see what develops.

Avast is another free anti-malware program that is worth downloading. I have the Technician's version which runs from a bootable CD, but the free version works pretty well also.

Good luck - some of these things can be quite nasty to deal with.

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