Question about Dell Studio 1537 Laptop Computer PC Desktop

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Black screen with cursor and cd stuck in computer

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POSSIBLY a virus.
First of all, straighten out a paperclip and poke it gently through the small hole in the DVD drive bezel, this will release the stuck CD and you can then try and repair the installation. I suspect that if you cannot access Windows, you might need to do a full reinstall.

Before doing so, try and remove the hard drive and hook it up to a desktop as a slave drive, recover the data you want to keep.

Now, replace the hard drive, and boot to the bios, (assume you have a SATA drive)

In the Bios change the SATA drive settings from AHCI to ATA. Save and reboot with your installation CD in the drive, re-install windows...

Posted on Mar 23, 2011

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Posted on Jan 02, 2017

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