Question about Dyson DC07 Bagless Upright Cyclonic Vacuum

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What you do is answer questions. Users can rate the helpfulness of what you say, to help with their problems.... After you answer x amount of questions, I think you get higher ratings.

Select areas that you have expertise and start answering...

Doc

Posted on Mar 22, 2011

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Why is my dyson26 is scratching my wooden floors when brush is turned off?


The heads are designed to be used with the brush on hard floors. On the bottom of the brush head there are either Metal or plastic pads. If you use this on a tiled or hard floor without the brushes, these can wear and become sharp in places.. This scratches the floor!!

Apr 27, 2014 | Dyson DC26 Bagless Canister Cyclonic...

1 Answer

Sock stuck in the upright canister area


Hi Cooper, it's Jack at Dyson.

If a sock has become caught between the wall of the clear bin and the shroud, this is simple to access and remove. With the bin base open as if you were emptying the machine, press the catch on the cyclone pack to remove the clear bin for easier access.

I hope this helps, but if you'd like any further advice, please give our experts a call directly on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

1988d0b8-4db4-41de-8871-2248385557c3.jpg

Nov 28, 2013 | Dyson DC15 All Floors - The Ball Bagless...

1 Answer

Lost suction


Hi Terry, it's Jack at Dyson.

It's very unusual for the changeover valve hose to have become disconnected, as this isn't an easily accessible part. As you recline the machine into the vacuuming position, the hose should move freely forward, to divert suction from the wand and hose to the cleaner head. The changeover valve hose is a push-fit part at both ends. Please don't attempt to dismantle the changeover valve assembly to re-fit it, as this is likely to void any warranty on your machine.

I would strongly encourage you to contact us directly for further guidance on refitting the hose correctly, as we should be able to help you resolve the situation without voiding your machine's 5-year warranty.

If you can email your contact details and the serial number of your machine to askdysonUS@dyson.com, one of our experts will be in touch as soon as possible to provide further assistance.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Nov 13, 2013 | Dyson DC28 Animal Bagless Upright Vacuum

1 Answer

My cord gets VERY warm when using my Dyson. Not HOT, but very very warm, warmer when closer to the electrical outlet. Should I be worried?


Hi Teresa, it's Jack at Dyson.

I'm sorry to hear you're concerned about the power cord of your Dyson vacuum becoming warm in use. To confirm your machine is working correctly we'd like to take you through some quick troubleshooting checks over the phone.

You can reach our experts directly on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA). Please have your machine to hand when you call.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Jul 30, 2013 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

Stopped working


This is a problem with your carbon brushes, remove old brushes, and check they have not become jammed in there brass sleaves, they are spring loaded.
If they are not jammed but less than 20mm new brushes are required, available from most good vacuum stores.
Before purchasing spin the motor, and feel that the copper commutator, where the brushes contact with, is not buckled (not even slightly)
NB Buy genuine Numatic they go back in better.
Independent Experts

Jul 15, 2013 | Numatics Numatic Harry Canister Vacuum

1 Answer

Emptied cannister and now roller will not rotate and yellow ball became very warm-


Hi there, I'm sorry to hear you're having difficulties with your DC24. It's normal for the Ball to become warm during use, since the motor is housed inside it. If the Ball won't rotate, you may have the filter cover fitted incorrectly - please see the video below to ensure the HEPA filter and filter cover are correctly secured in place. If this doesn't help, or if you're concerned the cleaner is becoming excessively hot, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone, and assist in resolving this issue for you as quickly as possible. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). Kind regards, Jack Dyson Online Customer Support

Sep 16, 2011 | Dyson Ball DC24 Bagless Upright Vacuum

1 Answer

My vacuum has become to loud


Hi there,

I'm sorry to hear you're having difficulties with your DC25. As it will be difficult to determine the exact cause of the noise online, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and provide further assistance. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Sep 05, 2011 | Dyson DC25 Vacuum

1 Answer

It's running hot


Hi there, I'm sorry to hear you're having difficulties with your DC07. I can confirm it's normal for the cleaner to become warm during use. However, if you feel the cleaner is becoming excessively hot, it's a good idea to check the cleaner for blockages, and to wash the filter. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide: http://www.dyson.com/support/help.asp?article=4&product=DC07-SY-HEPA_US Under normal use, this should be done at least once every 3-6 months. Use cold water without detergent, and allow up to 12 hours for the filter to dry completely before replacing it. By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action. Kind regards, Jack Dyson Online Customer Support

Sep 01, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

I have a dc25. The part that you step on to release it from th upright position won't move. After I finshed vacuuming it wouldn't go back into the upright position.


Hi there,

Sorry to hear you're having difficulties with your DC25. From what you've described, it sounds like the stabiliser pedal has become misaligned. This is easy to correct - please take a look at the video embedded below.

Hopefully you should be able to resolve the issue. However, if you need further assistance, please get in touch with us directly so one of our experts can offer advice. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Jul 27, 2011 | Dyson DC25 Vacuum

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