Question about Black & Decker TRO910W Toaster Oven with Convection Cooking

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The heating elements on top do not come on to toast or bake the topside. The bottom elements heat up just fine. How do I troubleshoot? Is it worth fixing?

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The following phone number will connect you with service department of Black and Decker and maybe they can tell you if it is cost effective to repair or if you should just buy a new one.

Phone Number: 800-738-0245
(Monday-Friday, 8:30 AM to 8:00 PM, E.T.)

Posted on Mar 29, 2011

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I phoned Black & Decker Customer Service at 1-800-231-9786 and explained that the upper two heating elements no longer worked on my TRO910W toaster oven. Also, I did not think that the appliance had lasted as long as it should have, given the time I owned it, the care I took in its use, and my having used it only now and again for toasting (not for roasting and broiling where I used my regular, full-size oven).
The woman who dealt with my call was very pleasant, courteous, efficient and forthcoming. She offered a solution which both surprised and satisfied me beyond anything I had expected from the call. Apparently, ACP (Applica Consumer Products) in Bedford Heights, Ohio act on behalf of Black & Decker to provide customer service.
Before calling Customer Service, I had phoned the Black & Decker Service Center at 1-800-738-0245. The person who received my call said that the Center did not have any interior replacement parts for the TRO910W. This made it impractical for me to repair the appliance. Also, I understood that Black & Decker preferred appliance owners not to undertake home repairs (probably for safety reasons).

Posted on Sep 11, 2012

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