Question about Sony Video Cameras

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HDR-S11E Unable to retrieve management information, pops up when i'm trying to import media files form utility handycam hard drive to the computer

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  • Sony Master
  • 890 Answers

I'm sorry to hear that you're getting the error message.

Please click hear to get the information to troubleshoot the issue.

Please let me know if you require any clarifications.

ShajanRS

Posted on Mar 23, 2011

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A video backup from Sony Handycam HDR XR520 to a PC running Windows 8.1 fails as soon as it is connected via the USB to the PC. Its back-up program displays a message "Unable to retrieve the manageme


Repar database file.this is a function inside the camera menu. If database is corrupt because of erased files,like photos or videos deleted from a pc, then at backing up is trying to locate lost files. Remeber. Repair data base files. Or "repair DBF" inside menu.

Oct 02, 2014 | Sony Handycam HDR-XR520 High Definition...

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I deleted some videos from my sony handycam DCR-SR68


First thing to note is that the deleted data on the sony handycam will remain there until something new is saved and overwrites it.

Either connect sony handycam straight to a PC using a USB cable or take the memory card out and put it in a card reader attached to the PC. You should see memory card shown as a drive letter (like H:) in Computer.

Then try a camera recovery software on the PC. This should recognise the sony handycam or card and then you can scan it using the free download of good data recovery software. That will show you what files still exist on the camera or card and what can be recovered.

Mar 19, 2012 | Sony HDR-SR5 Flash Media Camcorder

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After I formatted using windows explorer Hard drive of Sony handycam ( HDR-XR500VE) message HDD FORMAT ERROR POPPING UP. How to resolve, please?


Hi,
You need to format camcorder hard drive through Format option in camcorder menu itself.
Please check camcorder menu and hard drive section for Format option, this will delete all files on hard drive and solve your problem.
Thanks.

Feb 20, 2011 | Sony Handycam HDR-SR1 HD Camcorder

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Sony Handycam HDR-XR150 - Cannot access data in hard drive. Visible in windows as removable drive E but error message Please insert a disk into drive E: E:31.00 message blinking continuously. Please help....


hi i format my handycam hdr-xr150e(sony) hdd then i see e:31:00 then i insert memory stick and do wht you help(1- Place the memory stick 2- Go to "Home" -> "Manage Media" (or something like that) -> And select the option to change to the memory stick, instead of HD.) now i can record but in top of screen the e:31:00 not removed

Jan 19, 2011 | Sony Handycam HDR-XR520 High Definition...

1 Answer

In trying to download video from our cam corder (Sony DCR-SR85) to our PC we get the following message 'Document management information can not be located" and we are unable to download the video files....


Different ways to transfer video:
Transfer the video to the computer using one of the following methods:

Use the Import pictures and videos option.
    1. In the AutoPlay window, click Import Pictures and videos using Windows .
    2. In the Import Pictures and Videos window that appears, click Import Settings .
    3. In the Import Settings window, assign the location on the computer where you want to copy the picture and movie files.
      • Next to Import images to click the Browse button and then select the desired folder (for example, My Pictures ).
      • Next to Import videos to click the Browse button and then select the desired folder (for example, My Videos ).
    4. Click the OK button.
    5. In the Import Pictures and Videos dialog box, click the OK button.
    6. Click the Import button.

  • Use the supplied Handycam® Utility application.
    1. Start the Handycam Utility application bundled with the Sony® Picture Utility software.
    2. In the Handycam Utility window, click to the select the type of files you want to transfer: HD movies , SD movies or Pictures .
    3. Click the Import button.

  • Copy and paste the video files from the Removable Disk window that represents the camcorder.
    1. On the computer desktop, create a new folder.
    2. If the Removable Disc window is not showing, open the My Computer window and then click to select the Removable Disk icon.
    3. In the Removable Disk window, click to select all the folders and files listed.
    4. On the keyboard, press the CTRL+C keys to copy the folders and files.
    5. Open the new folder that you created.
    6. In the new folder, press the CTRL+V keys on the keyboard to paste the folders and files into the new folder.
    7. Rename the new folder.

Oct 21, 2010 | Cameras

4 Answers

I have a Sony HDR-SR1 with video on the hard drive. When I connect it to my iMac via as USB cable, I can see the camera on my desktop, but can't seem to import anything via IMovie. What am I doing...


It is a Hard Disk type Camcorder. Follow the steps as mentioned on the Link given below to transfer the video from the Camcorder to a Mac Computer.

http://www.kb.sony.com/selfservice/documentLink.do?externalId=C455202


NOTE: Movie player applications must support MPEG-2 for standard-definition video or AVCHD for high-definition video to open and play these files. Refer to the software manufacturer of the movie player application you are using for additional information and any available updates.

The Apple Macintosh Web site offers MPEG2 Works 4 Advanced 4.2 for download.

The Apple Macintosh Web site has an MPEG-2 Playback component for Quicktime 6 or 7 available for purchase.

Troubleshooting information about importing MPEG-1 and MPEG-2 clips with Apple iMovie software is available on the Apple Macintosh Web site.

For the Apple Mac OS X operating system, DVD authoring software (Capty DVD/VCD 2 ) and MPEG editing software (Capty MPEG Edit EX) is available for purchase from the PIXELA Web site. These applications are for standard-definition video only.



Good Luck!!!!!!!!!!!!!!

Sep 14, 2009 | Sony Handycam HDR-SR1 HD Camcorder

3 Answers

Sony Handycam HD 1080 HDR-SR5E ---Retrieving deleted files from handycam


Deleting files from camcorder is just like clearing the recycle bin or Trash onyour comptuter. The data itself isn't deleted, just the area containing the deleted data is also now marked as free space so it is available for any new data to be written there instead. So a simple delete won't make your videos erased permanently.

As a result, you have chance to retrieve those deleted videos as long as the video data on your camcorder(memory card or hard disk) are not written over. And the best way is to try some video recovery software, recommended Asoftech Data Recovery as it helped me before, the program can also recover photos and music.

video photo recovery program

First of all you need to install the program on your computer, then connect your camcorder (memory card or HDD) to the computer and start to recover your deleted videos.

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DCR SR 85 - Unable to Retrieve Management Information: I get the message " Unable to Retrieve Management Information" when I try to download the video on my computer . What do I do ? Help me


When you turn on your connected Handycam, you are prompted to select a connection from the touch screen. Make sure you select the USB-HDD connection, and not the flash memory.

Hope this helps.

Aug 10, 2008 | Video Cameras

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