Question about Whirlpool Duet GHW9150P Front Load Washer

1 Answer

My machine had the F21 message on it and then it started buzzing and now the door won't unlock, my clothes are all stuck in it. I tried cleaning the drainage hose but it may be plugged inside. How can I clean it and get the door unlocked to get my laundry out?

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 5,911 Answers

"F21" is a Long Drain error code. This is an indication that you may have an obstruction somewhere in the drainage system. Most commonly, this is an indication something is lodged in the drain pump or the inlet line running from the wash tub to the pump. There is a white screw off cap on the drain pump that you can remove to inspect the pump impeller and clean. The following link explains:

http://www.fixya.com/support/r3608588-f21_error_code

Included is a follow-on link that explains how to check the drain pump to clean. On some model washers there is no screw off cap on the pump and you will have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Removing the inlet hose for inpsection is recommended on all these washers just to ensure there isn't anything lodged in the line. Debris and small articles of clothing such as socks or under garments can become lodged in this area as well causing the drain cycle to fail.

NOTE: The washer will not complete a wash cycle until the conditions causing the error are corrected. In addition, a "SUD" or "SD" (Suds lock) error code can also often occur in conjunction with the "F21" error code. This is due to air being detected in the drainage system, which can occur if the pump is not running, or if you have an obstruction BEFORE the pump. You need to remove the inlet hose from the pump to ensure it is also not blocked. Correct your drainage system fault, and the SUD error (if displayed) should go away.

NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced. If the pump requires replacement, the following link explains how:

http://www.fixya.com/support/r3574350-replacing_the_drain_pump_in_a_front_load

These are very simple repairs that you can perform yourself without the assistance of a repairman.

If the wash tub is full of water, you may want to use a wet/dry shop vac to pull a vacuum on the drain line and drain the wash tub. This will minimize any potential mess you may have to clean up.

Replacement parts (if required) can be purchased at any of the following websites:

searspartsdirect.com
pcappliancerepair.com
appliancepartspros.com
repairclinic.com

Prices vary between sites, so shop and compare. The first three sites listed also have helpful exploded view parts illustrations to assist you with locating and properly identifying the parts you may need.



If the washer door remains locked and does not open, the first step to attempt is to unplug the washer for AT LEAST 30 minutes in an attempt to reset the Central Control Unit (CCU). In many cases resetting the CCU will correct minor problems. If the door remains locked, following a CCU reset, there is a manual release you can use to retrieve any garments that are locked inside. the following link explains:
http://www.fixya.com/support/r3576511-door_jam_on_kenmore_elite_and_whirlpool_ NOTE: The error codes are not listed in the owner's manual. For an explanation of all the error codes, each one of these washers comes with a technical data sheet inside.

To access, you will need to remove the lower toe panel under the door. The access screws are located under the bottom front edge of the panel. You may have to prop the two front feet of the washer up for better access ( a 2x4 works well for this). With the screws removed, the panel should drop down, then come off. If the tech sheet isn't directly behind the panel, it will be affixed to one of the interior cabinet walls.

The tech sheet lists all error code definitions, troubleshooting data, diagnostics procedures and wiring diagrams. I mention the tech sheet because you may need it to troubleshoot this error code.

Read through the information provided and if you have questions, please post back and let me know. I hope you find this information helpful.
NOTE: If you determine the pump to be defective, and the pump housing is still in good condition, you only need to replace the pump motor. However, the pump is usually sold as an entire assembly and the motor CANNOT be orderd as a separate item. There are several outlet stores that advertise on ebay and sell the pump motor for much less than ordering an entire pump assembly. Replacement is simple and you do not have to remove the pump from the washer. Just drain the pump as previously mentioned and disconnect the electrical plug from the motor. Remove the three screws holding the motor to the pump housing and replace as necessary. Just make sure the o-ring is intact and in place. To get a good seal, you can lubricate the o-ring with a thin film of petroleum jelly.

Posted on Mar 23, 2011

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Error message SUD and F21 even after unclogging the filter


Push the pause/cancel button twice to clear your message. Then run through a rinse/spin cycle. Next try a normal load without any detergent. SUDS is usually from too much detergent. If this fails, checked the hose for kinks. Check connections and if all that fails, you will probably have to replace the pump. Good Luck!

Feb 04, 2014 | Maytag MAH6700AWW Neptune Front-Load...

1 Answer

What does F21 mean?


The "F21" error code indicates it takes too long for water to pump out of the tub. This can be caused by using too much High Efficiency detergent or using too much of the wrong kind of detergent. This error code can also be caused by debris clogging the drain pump. Is the error continues after you clean the filter, then you will need to replace the drain pump with this new one.

Oct 20, 2012 | Kenmore Elite HE5t Washer

1 Answer

Sampsung wf7708n6w1 door won't open!


Your door switch/lock is broken, you need to unplug the machine and remove the top, you can then reach down (tight space) and using a small screwdriver you can pry around the switch and get the door to open, you need to get a replacement door switch for the machine.

Leaning the machine back can make it easier to access the switch.

Mar 06, 2012 | Samsung Washing Machines

2 Answers

My magtag 5000 series washer is flashing error code F21, It was in the middle of a wash cycle and now the door is locked and it won't open. How do I at least get the door open. I have unplugged the


Unplug the washer. Then plug it back in and press the button that turns it off. This should unlock the door. Same thing happened on mine and there was a kink in the drain hose. Once I unkinked the hose, unplugged it, plugged it back in, turned it off, then I was able to run a drain & spin cycle to get the water out of the load that was in the washer. I then ran a full wash cycle (they'd gotten stuck in the first drain & spin cycle of a wash) and everything seems to be fine now.

Dec 04, 2011 | Maytag Washing Machines

1 Answer

My washer started and now it stopped and it won't cancel/unlock and the door will not unlock. I have tried to unplug and replug and it still will not start or unlock the door. My clothes have been...


Hello,

the most typical reson the door wont unlock when cycle is finished is because not all the water drained properly due to a blockage in the filter for the drain pump. This tip i wrote explains how to take apart the washer and clean the filter on the pump.
http://www.fixya.com/support/r10121384-check_when_duet_washer_door_locked_after

If you find the filter on the pump to be clear the door lock asm. will need to be replaced.


GENE

Sep 04, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

Wash cycle stops, F21 error message appears


"F21" is a Long Drain error code. This indicates that you have an obstruction in the drainage system. More than likely you probably have a clog in the drain pump. The following link explains:

http://www.fixya.com/support/r1484065-f21_error_code_whirlpool_duet_kenmore

Included is a follow-on link that explains how to check the drain pump to clean. You may also have to remove the inlet hose that runs from the bottom of the wash tub to the inlet side of the drain pump. Debris can commonly clog in this area as well causing the drain cycle to fail.

If you have any questions about this repair, or need additional assistance, please let me know. I hope this helps you.

NOTE: If these preliminary measures do not correct your problem, you may have to replace the drain pump. It does not take much to damage the pump impeller or motor. Since the error code is generated if the drain cycle exceeds 8 minutes, if the pump is damaged and can't pump at the required volume, the error code will continue to appear until the pump is replaced.

Sep 11, 2009 | Kenmore Elite HE5t Washer

2 Answers

F21


f21 means long drain time, the pump has a clean out plug that you can remove and look for inpeller problems, and gunk coins ear rings ect.
lean the machine back aginst the wall remove the bottom panel to get access to the pump

I would start here first

Apr 06, 2008 | Whirlpool Duet GHW9150P Front Load Washer

Not finding what you are looking for?
Whirlpool Duet GHW9150P Front Load Washer Logo

108 people viewed this question

Ask a Question

Usually answered in minutes!

Top Whirlpool Washing Machines Experts

Dan Webster
Dan Webster

Level 3 Expert

8220 Answers

Sal DeAngelo

Level 3 Expert

2122 Answers

yadayada
yadayada

Level 3 Expert

75807 Answers

Are you a Whirlpool Washing Machine Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...