Question about Brother MFC 6490CW InkJet Printer

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Printer will not stay connected to the router. Everyday, someone tries to print to it and it shows as offline. I have to go in and set it up daily. Is there a setting to keep it online?

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By router, I presume wireless connect between it and the printer?

Will your router support static ip addresses? If it will assign one just for the printer. Then turn the DHCP
client software off in the printer and assign it the static ip from the router. Should solve your problem.

Posted on Mar 22, 2011

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1 Answer

My printer keeps going offline. What can I do to get it back online?


I understand your Printer is offline on your Windows 8 computer.
The easiest thing to do is just rebooted everything. Turn off router, computer and printer.
Wait a few minutes and turn on router, computer and printer.
Before trying to print make sure there is nothing waiting to be printed. Right click on your printer and see whats printing. Remove if anything there. Try to print again.
If the printer still showing offline try installing and running HP Print and Scan Doctor.
Download and install at this location.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&jumpid=ex_r4155/hho/ipg/ccdoc/p...
Let me know how this goes.
Thanks

Mar 23, 2016 | HP PSC 1410 All-In-One InkJet Printer

2 Answers

HOW TO FIX...PRINTER IS OFFLINE BUT IT IS ON...WE ARE UNABLE TO PRINT.


If you are getting a status message as the printer is offline on your pc,and afterward you can't ready to print the reports.
Steps to Resolve the Printer Offline Issue:
Step 1:
At first, you need to check your network through the HP Scan Doctor which encourages you to discover and fix the printing issues.
Steps To Run the HP Scan Doctor
    •Open the HP Scan Doctor tool by double tapping the symbol.
    •Start- - >Select your printer- - > Fix Printing
    •Then the list of issues displayed on the screen as result.
    •If the tool shows the white checkmarks at that point there is no issue.
    •If the tool shows the white wrench then the issues are found and repaired
    •If the tool shows the yellow shout point then the issues are found however that can't be solved or skipped.
    •If the device shows the red stamp then you have to take after the on-screen guidelines to determine the issues.
    Step 2:
      Set Your Printer as Default Printer
      •Search your gadget on your PC and select your printer and uncheck the Pause Printing and Use Printer Offline

printer offline-5vig2z1inj4jln452vxo5zul-5-0.png
    •If you can capable print implies your printer is online.
    Officejet 4650 keeps going offline then proceeds with following step Step 3:
    Check Whether You Connect With Correct Port
      •Go to printer- - > Printer Properties - >Port
      •For USB association utilize USB or DOT4
      •For Network Connection use WSD, organize, Standard TCP/IP Port Step 4:
      •Update the printer firmware which may resolve your issues

      Step 5:
      •Manually connect the wired or wireless connection
      Step 6:
        •For network connection just you have to add the second printer to your Windows.
        •Select your printer - > Properties - >Add Port - > Standard TCP/IP Port - > Next port
        •Now you can ready to print implies stop the troubleshooting. Still get the same issue mean you need to connect the printer customer support via +1-800-836-3987

Jan 08, 2016 | Office Equipment & Supplies

1 Answer

Brother MFC-J615W says offline


Go into control panel, open up printers and devices, select printers, find your printer and double click. When the printer comes up you will be able to choose that printer to be online.

Feb 07, 2015 | Brother Office Equipment & Supplies

1 Answer

Printer offline and not printing


Since this is a network printer there are a few potential sources for problems.
  1. IP address conflict. When items on a network are powered on and off sometimes the auto-assigned IP addresses aren't refreshed. The router may think the printer isn't there and re-uses the IP address for a new device on the network, but the printer is still trying to connect with the original IP address.
    1. Log onto your router. See if the printer shows up in the DHCP Client Table of your Local Network - it may have names or just MAC addresses depending on the router. You can print out a test sheet from your printer and see what *it* has as it's IP address and see if that's assigned to something else.
    2. If you do find a conflict, the easiest solution, IMO, is to assign a static IP address to the printer.
  2. Bad cable or hub. Both can go bad and a problem with either will cause the printer to appear to be offline.
    1. Check for lights at both ends of the ethernet cable.
    2. Try a different port in the hub or router
    3. Try a different cable
  3. An recent update corrupted your printer settings.
    1. Uninstall the printer, then reinstall it

Nov 13, 2013 | Brother MFC-7460DN Multifunction Laser...

1 Answer

Hp 4650dn printer showing offline. Connected through airlink router. Working fine one day, offline the next. Power cycled and checked all connections, still no luck.


Hello !

You have to self diagnose the printer by your self. Please try this solutions.

1. Usually it is getting offline when the main computer that connects directly to the printer is off and you are only sharing from this computer through a router or a switch hub. Sure it will mention that the printer is offline and cannot print anything. You need that workstation to be open to be able to connect to the printer.

2. If not, check the cable connection connecting from your computer to the switch hub or router. Maybe it is just loosen for some reasons. Remove the cable to the router and plug it again. Turn off your printer and your computer and turn it on again. Try to print test page.

3. If not, try to unplug the printer cable connecting from the computer to the printer and maybe just loose up. Turn off your computer and printer, after turn it on again. Try to print test page.

4. If still not working, it not something to do with the hardware problem. I believe is it software problem, maybe you upgrade software or install software that harms your printer. Uninstall some programs from the computer that corrupted the driver files. If you upgrade the main computer, I suggest to uninstall and reinstall the printer software.

5. If not, try to replace the port (whether usb port) and maybe this is the problem. Try to turn off the unit and turn it on again.

6. If not, replace the cable connection from to the switch hub, close all the PC unit and print and try to print again.

Here is the only diagnostics solution I can give to you. Good Luck and Thank you for using Fixya.

Jan 06, 2011 | HP LaserJet 4650dn Printer

1 Answer

Deskjet 6980 with wireless printing. can't get it to print wireless. shows offline


This is one of the common connectivity issues marring the benefits of having a wireless printer. In this situation your printer will not print when connected wirelessly but would need you to set it up with your system using a USB cable. Try resetting the IP of your system to what is mentioned in the printer and in case there is a router connecting your printer and system then use the IP address of router and put it in your system. This should help you fix this printer issue.

http://www.fixya.com/support/t7236576-not_printing

Dec 02, 2010 | HP Office Equipment & Supplies

2 Answers

Shows as offline on my mac book


if you are using Windows XP perform the steps below:
1. Click Start --> Printers and Fax.
2. Right click the printer icon and check the following:
a. Check whether the All-in-One is set as default printer.
b. Ensure that the there is a check mark on the "Use printer online". If you have the Use printer offline, make it online by selecting the option.
c. Ensure that there is no check mark on the Pause printing.

Oct 02, 2009 | HP Photosmart C4580 All-in-One InkJet...

2 Answers

Printer is offline


Press the most left button at the printer front panel.

May 06, 2009 | OKI Pacemark 3410 Matrix Printer

3 Answers

Printer Offline


If your problem still persists then If the printer and the printserver is on and connected to the printserver and the router respectively. Then try right clicking on the printer icon in the printers and faxes window to set it online. Try Printing. If it did not work, then right click on the printer icon again > Properties > Ports > set the proper network port. Apply the settings and try Printing.

Sep 27, 2006 | Lexmark N4000e Print Server

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