After you install a print cartridge, or during normal operation, the print cartridge light and one or both of the Start Copy lights begin to blink.
NOTE: The procedures below refer to a 'problem' cartridge. The 'problem' cartridgeis identified either by a computer message or by the Start Copy lights.
If a computer message indicates a specific cartridge, that is the problem cartridge.
If there is no computer message, look at the Start Copy lights - if the Black Start Copy light is blinking, the cartridge on the right is the problem cartridge. If the Color Start Copy light is blinking, the cartridge on the left is the problem cartridge.
If both Start Copy lights are blinking and there is no computer message, perform the procedures below on both cartridges.
Work through the sections below in order. When the print cartridge light stops blinking, you have solved the problem.
Step One: Remove, inspect, and reseat the problem cartridge
The print cartridge may not have full electrical contact with the printer. Removing and reinstalling the cartridge may help.
NOTE: HP cannot guarantee the quality of remanufactured or refilled cartridges.
Make sure the printer is on. Press the Power button if it is not lit.
Open the printer cover, then wait until the print cartridge carriage is idle and silent.
Press down lightly on the end of the problem cartridge to release it.
Slide the cartridge out and inspect it:
CAUTION: Do not touch the copper electrical contacts or the ink nozzles.
Check the electrical contacts for debris.
Make sure all the clear nozzle protective tape has been removed.
CAUTION: Do not attempt to remove the copper electrical strip!
Look at the number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the Printer Reference Guide supplied with your printer.
If the cartridge is compatible, reinstall it in the printer:
Cartridges marked with a triangle go into the left carriage slot.
Cartridges marked with a square or pentagon go into the right carriage slot.
Step Two: Clean the problem cartridge contacts
If the steps have not solved the problem, clean the electrical contacts on the print cartridge and in the carriage in the printer.
Gather the following items to clean the cartridge and print carriage:
Clean distilled water. Use bottled or filtered water if distilled water is not available. Tap-water can contain contaminants that damage the cartridge.
Clean cotton swabs or any soft, lint-free material that will not stick to the cartridges (coffee filters work well)
Sheets of paper or a paper towel to rest the cartridges on during cleaning
Open the printer cover and wait until the print carriage stops moving.
Remove the cartridge and place it on a piece of paper with the nozzle plate facing up.
NOTE: Clean the contacts quickly so that the cartridge is not outside of the printer for more than 30 minutes. If the cartridge is outside of the printer for too long, the ink can dry and clog the nozzles.
Unplug the printer.
Dip a swab in the clean water, and then squeeze it to remove most of the moisture. The swab should be only slightly damp.
Clean the print-cartridge contacts. Do not touch the nozzles.
Clean the contacts in the print carriage, inside the printer.
Either let the cartridge sit for ten minutes to allow the cleaned area to dry, or use a new swab to dry it.
Reinstall the cartridge, plug the printer back in, and close the printer cover.
Try to print again. If the issue still appears, proceed to the next step.
Step Three: Repeat reseating and cleaning steps
If the problem is not solved, repeat the reseating and cleaning procedures above.
Step Four: Contact HP
If the problem has not been solved by the steps above, either the printer or the problem cartridge is defective
Sep 02, 2007 |
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