Question about Office Equipment & Supplies
Having the same error message for Xerox Phaser 8560. Printer is plugged straight into the wall. Any suggestions?
Posted on Mar 25, 2011
From the Xerox Solution center --
Solutions for : Fault Codes 13,XXX.4X: Thermal Error Related Fault Codes: 13,xxx.4x Solutions ranked by relevance:
Posted on Mar 22, 2011
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Posted on Jan 02, 2017
Could be a dirty scanner. Not much to check, it is a lamp issue.
You can try disconnecting the cables to the document feeder and scanner. The one on the right side of the machine, where the power cord, thats is odd to access and tighten often works loose.
Here is the entire documentation troubleshooting procedure, this is from the service manual.
Step Questions and Actions Yes No
1 1. Cycle power to the system to clear.
2. Did the error recur?
Replace the Complete.
3 1. Are the lamps on?
2. Run the diagnostic test:
Go to Step 3. Replace the
4 1. Is the scan head in the home position? Replace Replace
Posted on Mar 28, 2008
Remove the covers. But before you go to eh print head itself, there is a print head pivot block that often gets contaminated with ink. The code you are having, is related to the print head not being able to move freely side to side, or tilt properly.
To access that block. You have ot remove the document feeder and scanner. To do that you disconnect the cable, it runs from the back to the scanner to the opening where the power cord plugs in, remove the 2 thumb screws and unplug it. You slide the doc feeder and scanner back, then depress the two tabs and completely remove it.
There is one screw in the back that holds on both the left and right side covers. You have to lift and kind of twist the covers in about the middle of the machine, The front cover will also pop off, it has tabs that holds the front covers together. Then remove them.
Look on the left side of the machine, looking from the front. You will see a stainless steel block, about one inch square, located about 2/3rd of the way back on the lower 1/4th of the frame. It has a spring and a clip over it. Just pull out on the spring bracket and locate it up and to the left, It is meant to be put there for servicing.
Look at the block. it may be filled up with yellow ink. If so , remove it with channel locking pliers. It may be VERY tight, so work it out slowly. Then soak it in hot water, that softens the ink , and clean it and the shaft thouroghly and remove as much excess ink from teh surrounding area as possible. Also, IF that is the problem. Probably a 75 percent chance, then when you return the printer to service. Get a small level, and make sure the printer is level BOTH side to side and front to back. To do that , you place the lecel on the platen glass, sideways then front to back. Often times those printers are not level and that causes the problem. The other things that happens is simple spill over from the ink catch tray, It is imperative you have those printers sitting level.
If thats not the problem. let me know We will go from here.
Posted on May 18, 2009
SOURCE: Xerox c2424 error code
the error code is "printhead stuck in the tilted position or not tilting properly over the CAM, due to problems with the process motor gearbox" the 6375 is your print count, are you under warranty still by xerox?
-Carl, please let me know if this helps.
Posted on Jun 25, 2009
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