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make sure the usb cable is properly connected and the driver is installed. Go to printer and faxes option and choose the printer model which you installed just right click on it you will see the option of use printer online. Also I suggest you to change the usb port and the cable also still if you facing the problem follow these steps, right click on my computer and go to properties then hardware in that click on device manger and check there is any other device is listed if it is there just remove it and click for scan for hardware changes when he prompt for driver reinstall the driver cd. Make sure you install the driver properly and check the test print also .still if u fail check all this setting and follow this steps,1st you install the driver disc which is come along with the printer and when the software prompt you to connect the cable then plug the usb cable and follow the instruction. Have a nice day and do not forget to rate please...!