Question about On Stage Stands JBL On Stage Micro Remote Control

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Just bought a JBL On Time Micro for my daughter who will soon be living in university on campus accomodation. However, even with the volume at the lowest setting, it is still very loud (and would certainly annoy her neighbours in the nest rooms) and would instil panic if used as a morning alarm. My son has a JBL On Time (larger version) and we had to press his volume control plus button 10 times before it reached the same level as the lowest setting on the Mico version. Can anybody help? I sent it back to the store but they said the speakers are not faulty!

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