Question about Vacuums
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Posted on Jan 02, 2017
If it is direct drive then the motor or the wireing to the motor are bad. If it is gear driven then the gears are probally stripped.
Posted on Apr 15, 2009
SOURCE: The beater bar is not
I'm sorry to hear you're having difficulties with your DC14 Animal. The brush control system is designed to make a ratcheting noise to warn you if something jams the brushbar. To ensure everything is correct with your machine, please follow the quick troubleshooting checks shown in our online support guide:
Please note, the brushbar will never rotate when the cleaner is standing upright, or if you have the brush control set to 'Hard Floors'.
This should allow you to resolve your issue without further assistance. However, if you've followed the steps shown in the support guide and are still concerned, please call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you to establish the cause of the issue, and will be able to recommend the best course of action.
Dyson Online Customer Support
Posted on Sep 07, 2011
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