Question about Hoover Nextra HNWL 3136 Front Load Washer / Dryer

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Conditioner stays in the tray - Hoover Nextra HNWL 3136 Front Load Washer / Dryer

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Hi from retired Englishman in SW France,
I suspect that it is the conditioner/softener tray which needs a thorough clean,
paying particular attention to the sentences in BOLD but follow the guidance notes right the way through, please ;-0)
-------------------------------------
Remove the complete drawer. To do this you will have to do one of the following-

  • Top catch- push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
  • release the catches underneath (our daughter's Indesit) or
  • lift upwards on the tray as it is coming out to clear the lip underneath.
One of these should enable you remove it
(I am having to guess some of the following!)
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
If this does not work, pull out the dispenser drawer far enough to be able to just see the softener tray, select the (final?) rinse and check that water is entering the tray. If it isn't there is a fault with the water distribution and an engineer call is required ;-0(
Good luck,
John C

Posted on Mar 22, 2011

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Bosch washing machine - electronic timer goes down to 1 minute remaining and stays there. Washing liquid has been drained from drawer, however, fabric softener is still there. We have resorted to stopping...


Check if drain filter is clear and drain pump is working properly. Also remove soap conditioner tray and check if you have black residue inside the soap/conditioner dispenser. Sometimes this can prevent water from entering the conditioner tray.

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Could be a black residue blocking the water from entering the conditioner tray. If this is the problem then you may need to partialy dismantle the machine to clean it. Worked for me.

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Dec 05, 2012 | Baumatic BTWM4 Front Load Washer

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Fabric conditioner stays in drawer


Hi from retired Englishman in SW France,

This is a common problem with many machines.
I suspect that it is the conditioner/softener tray which needs a thorough clean, paying particular attention to the sentences in BOLD OR the water feed into the softener tray is not working properly. If the latter, follow these instructions and then clean the jets where the softener water is supposed to enter before calling for service;-0)
-------------------------------------
Remove the complete drawer. To do this you will have to do one of the following-
  • Top catch- push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
  • release the catches underneath (our daughter's Indesit) or
  • lift upwards on the tray as it is coming out to clear the lip underneath.
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube
but on others the cover is part of the tray's plastic top. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.

If this does not work, pull out the dispenser drawer far enough to be able to just see the softener tray, select the (final?) rinse and check that water is entering the tray. If it isn't there is a fault with the water distribution and an engineer call is required ;-0(

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

Aug 19, 2011 | Zanussi Washing Machines

1 Answer

Hi, my haier washing machine hns1260tve wont take conditioner. It just stays in the drawer. Thanks Rob


Hi from retired Englishman in SW France,

2 posibilities - blocked conditioner tray or water not being directed into it.
1) The conditioner/softener tray needs a thorough clean,
paying particular attention to the sentences in BOLD ;-0)
-------------------------------------
Remove the complete drawer. To do this you will have to do one of the following-
  • Top catch- push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
  • release the catches underneath (our daughter's Indesit) or
  • lift upwards on the tray as it is coming out to clear the lip underneath.
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.

2) If this does not work, pull out the dispenser drawer far enough to be able to just see the softener tray, select the (final?) rinse and check that water is entering the tray. If it isn't there is a fault with the water distribution and an engineer call is required ;-0(

If this has assisted you please consider a 4 thumbs up for the rating.
Thanks and good luck!
John C

Jul 11, 2011 | Washing Machines

1 Answer

Fabric conditioner stays in the tray?


Hi from retired Englishman in SW France,
I suspect that the conditioner/softener tray needs a thorough clean,
paying particular attention to the sentences in BOLD ;-0)
-------------------------------------
Remove the complete drawer. To do this you will have to do one of the following-
  • Top catch- push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
  • release the catches underneath (our daughter's Indesit) or
  • lift upwards on the tray as it is coming out to clear the lip underneath.
One of these should enable you remove it
(I am having to guess some of the following!)
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
If this does not work, pull out the dispenser drawer far enough to be able to just see the softener tray, select the (final?) rinse and check that water is entering the tray. If it isn't there is a fault with the water distribution and an engineer call is required ;-0(
Good luck,
John C

Mar 28, 2011 | Zanussi ZWD1470W Front Load Washer / Dryer

1 Answer

The bleach & softer stay in the fill tray


Hi from retired Englishman in SW France,
(try this first!)
I suspect that it is the conditioner/softener tray which needs a thorough clean,
paying particular attention to the sentences in BOLD ;-0)
-------------------------------------
Remove the complete drawer. To do this you will have to do one of the following-
  • Top catch- push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
  • release the catches underneath (our daughter's Indesit) or
  • lift upwards on the tray as it is coming out to clear the lip underneath.
One of these should enable you remove it
(I am having to guess some of the following!)
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
Good luck,
John C

Mar 20, 2011 | Kenmore HE2 Plus Front Load Washer

1 Answer

I have a ZWF 1227W The fabric conditioner does stays in the container can you tell me why.


Hi from retired Englishman in SW France,

I would suggest starting with the actions described by my general pre-typed guidance notes following, paying particular attention to the sentences in BOLD ;-0)
If this doesn't cure it I would suspect that there is a problem with the conditioner tray water control valve which would mean a service engineer call-out ;-0(
---------------------------------
This is a common problem with many machines.
I suspect that it is the conditioner/softener tray which needs a thorough clean!
Remove the complete drawer. To do this you will have to do one of the following-
  • Top catch- push down the lip/catch at the middle rear and pull the drawer out (that's how our Bosch one is removed)
  • release the catches underneath (our daughter's Indesit) or
  • lift upwards on the tray as it is coming out to clear the lip underneath.
One of these should enable you remove it
(I am having to guess some of the following!)
Once out identify which tray is for the conditioner- the others are simply 'chutes' and open-ended.
It will normally have some sort of cover over it which you must remove to expose the little stuck up pipe/tube. On some models there is just a small individual cap over the tube. The tube is down which the conditioner and water should siphon. It is likely to be blocked by 'gunge'- a mix of powder and conditioner. The whole of the tray, particularly this pipe and the bit which fits over it, must be completely clean and clear for it to operate correctly. It is worthwhile checking fairly regularly.
Good luck,
John C

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2 Answers

Water staying in the conditioner tray. Machine works fine, washing powder goes into the machine, fabric conditioner not dispensing and water left in the tray at end of wash


You dont say which machine you have, but a lot of conditioner trays work by siphon action.

If at one end of the conditioner tray there is what looks like a closed off tube sticking up, this is the siphon. To remove it, it should just pull off. Check the tube is clean inside and out with no residues left from the conditioner. Also check the tube sticking up from the base of the conditioner tray - this should also be nice and clean, and should be clear of any obstructions. May be worth poking something like a cocktail stick down it just to make sure it's clear. Then push the closed off tube back on. The siphon action can be checked by pouring water into the conditroner tray - as the tray gets close to full the siphon action should kick in and then empy the tray.

Hope this is of some help.

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2 Answers

Fabric conditioner stays in the dispenser tray


the holes above the fabric softener tray that shower into it may be blocked. use an upturned washing up brush to scrub them with a little fairy liquid and see if that works, it does for me. also could be a water pressure issue.

Jan 23, 2009 | Hotpoint Aquarius WF000 Front Load Washer

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