Question about Cisco 7942G IP Phone

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The speaker, mic and mute lights turn on in sequence just like they do when you have just powered them, but the phone does not do anything after that. I thought it might be that the screen was bad. I played with the buttons, just like you would after it's completely booted, but nothing. I think it's getting stuck in the boot process.

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Posted on Jan 02, 2017

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valeantudor
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SOURCE: Cisco IP 7941, green speaker button stays on

Try a hard reset:

  1. Unplug the power cable from the phone, and then plug in the cable again.
    The phone begins its power up cycle.
  2. Immediately press and hold # and while the Headset, Mute, and Speaker buttons begin to flash in sequence, release #.
    The line buttons flash in sequence in order to indicate that the phone waits for you to enter the key sequence for the reset.
  3. Press 123456789*0# within 60 seconds after the Headset, Mute, and Speaker buttons begin to flash.
    If you repeat a key within the sequence, for example, if you press 1223456789*0#, the sequence is still accepted and the phone resets.
    If you do not complete this key sequence or do not press any keys, after 60 seconds the Headset, Mute, and Speaker buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.
    If you enter an invalid key sequence, the buttons no longer flash, and the phone continues with its normal startup process. The phone does not reset.
    If you enter this key sequence correctly, the phone displays this prompt:
    upgrading

Posted on Feb 22, 2011

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thanks
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Don't forget to rate the solution

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