Question about HP Pavilion dv9000z Notebook

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I have an HP Pavilion dv7. Suddenly I have no volume. The mute light on the keyboard is orange and won't change to blue when I tap it. The mute volume icon at the bottom of the screen indicates that it is not muted. But the light on the keyboard is still orange and I have no volume. Any ideas?

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  • 3,866 Answers

Candy,

First thing is first, Thank You for visiting our site!

The problem you having is a HARDWARE issue with that push button interface in that HP.

what you can TRY

1. Take the batteries out of it
2. Unplug it totally from power
3. Pu the battery back in then power it on
4. Then push that button

If those steps do not work the laptop will need a new interface touch board. What is happening is its not recognizing your trying to turn the mute off.

The mute is off in the operating system DOES not construe for a fact that the issue is resolved if the button is still orange.

You will need a new touch board if the reset does not work.

You might want to contact support.hp.com to have them send out a tech or have it repaired by a authorized HP repair center in your area.

I hope you found this information Helpful!

Regards,

Rulds2008

Posted on Mar 22, 2011

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