Question about HP Pavilion dv9000z Notebook
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The problem you having is a HARDWARE issue with that push button interface in that HP.
what you can TRY
1. Take the batteries out of it
2. Unplug it totally from power
3. Pu the battery back in then power it on
4. Then push that button
If those steps do not work the laptop will need a new interface touch board. What is happening is its not recognizing your trying to turn the mute off.
The mute is off in the operating system DOES not construe for a fact that the issue is resolved if the button is still orange.
You will need a new touch board if the reset does not work.
You might want to contact support.hp.com to have them send out a tech or have it repaired by a authorized HP repair center in your area.
I hope you found this information Helpful!
Posted on Mar 22, 2011
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Posted on Jan 02, 2017
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