Question about eMachines T3406 PC Desktop

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I need help getting my Cd/dvd drive to recognize when media is placed in it

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Hi There and Welcome to FixYa!

If your CD/DVD drive is not reading any discs, then we have to determine if it's a software problem or not. Here are the steps :

  • Make sure that your computer is turned on and there's no media inside the cd/dvd drive.
  • Close all running programs except for a web browser.
  • Click on this LINK and choose "Run Now".
  • It will download the Microsoft optical drive fix tool into your computer - wait until the download completes.
  • Run the application and restart your computer afterwards.
  • Try 2 to 3 known good media in your CD/DVD drive.
After completing the above steps and the problem is still evident, then I would recommend for optical drive replacement. For more helpful information about this product and on how to contact their helpdesk phone support, please visit the below link :

Gateway Support

Thank you for using FixYa.

Posted on Mar 22, 2011

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Posted on Jan 02, 2017

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