I have an acer 5315. I had to crash it a couple weeks ago. and when we got everything put back on the eRecovery has not finished processing its stuck at 13/14 what should i do to get rid of it

*******All of your data WILL be lost during this process so back everything up first**********

1. Power on the machine.
2. At the ACER BIOS screen, hold the "Alt" key and press the "F10" key simultaneously to start Acer eRecovery. The window of opportunity is very small, so this may take a few attempts.
3. Once eRecovery has loaded, click "Restore to Factory Default Settings" (the password is six zeros, 0.0.0.0.0.0.).
4. Click "OK" to continue.
5. From here, the eRecovery process will update all the data on the C: drive and restore the factory image (approximately 10 minutes).
6. Once eRecovery has run, press "OK" to reboot unit.

OR

1. Reboot, and press F8.
2. Select Repair.
3. Select Reinstall Windows and follow prompts.

OR

Running System Recovery from Windows

1. Click Start>All Programs>Acer Empowering Technology.
2. Select Acer eRecovery Management.
3. Select Restore (bottom of eRecovery screen).
4. Select Restore system to factory default (the password is six zeros, 0.0.0.0.0.0.).
5. Select Yes then Next, the system will reboot and start the recovery.

erecovery password
Acer has a software named eRecovery. This software dedicated to their customers in order to get Windows OS recovery process a lot more easier and faster even a kid able to do it.

Acer created a hidden partition labeled PQSERVICE

You wouldn't able to see this partition in Windows explorer. If you want to see this partition existance, right-click My Computer -> Manage -> Disk Management


PQSERVICE partition contain an image of Windows OS (XP/Vista/Seven) and this partition will be load to recover anytime when your Windows OS crashed, unstable, or infected by virus.

By pressing ALT+F10 before entering Windows boot process, you will access Acer eRecovery menu and asked the location where the backup will restore (ussually C: Drive). After few simple clicks (as easy as click Next) you will have your Windows back as 'factory default' state (State when you bought your Acer machine)

But how if there are password required for eRecovery? The windows is crashed and unfortunately... you don't know the password?

Here are the tricks!


Try the default password 000000

Hi please explain what you mean by
i had to crash my computer

what went wrong with it and why did you try the recovery

Hi,

Welcome to Fixya. Here is the standard Acer Recovery Instructions

1. Power on the machine
2. At the white ACER BIOS screen, hold the Alt key and press the F10 key simultaneously to start Acer eRecovery
3. Once eRecovery has loaded, click Restore to Factory Default Settings
4. Click OK to continue
5. From here, the eRecovery process will update all the data on the C: drive and restore a fully functional factory image (approximately 10 minutes).
6. Once eRecovery has run, press OK to reboot unit

If this wont work you need to use the recovery cd of your system. Take note that if you do the reocvery process all files will be deleted and the system will go back to default or factory state.

Thanks for using Fixya.

Restore and recovery The restore and recovery features allow you to restore or recover the system from a factory default image, from a user created image, or from previously created CD and DVD backups. You can also reinstall applications and drivers for your Acer system. 1 Press + or select Acer eRecovery Management from the Empowering Technology toolbar to start Acer eRecovery Management. 2 Switch to the restore and recovery page by selecting the Restore button. 3 Select the backup point you would like to restore from. You can also choose to recover the system from a factory default image, recover from a previously created CD/DVD or reinstall applications and drivers. 4 Follow the instructions on screen to complete the process.

NOTE - you will lose all your data and any installed programs if you do a full factory reset. the process will restore your PC back to how your purchased it
This link will explain how to factory reset the PC using Supplied recovery CDs if you have them http://support.acer.com/acerpanam/desktop/0000/Acer/Veriton5100/Veriton5100faq19.shtml
This link will explain how to factory reset the PC using the ACER eRecovery if installed on your PC
http://support.acer.com/acerpanam/desktop/0000/Acer/AspireE360/AspireE360faq67.shtml
If you do have the eRecovery hidden partition installed:- How to recovery your system from bootup

1. Locate the Alt key, to the left of the space bar, and F10, on the top row of keys.
2. Power the system on.
3. When the system is powered on, tap the Alt and F10 keys together at the same time when the Acer splash screen appears.
   It should state "Please wait a moment..." with the Acer logo in the upper left hand corner.
4. At the eRecovery Management menu it will ask you how to restore.
5. Click on the restore option you would like to use.

• If this solutions solves you problem, please do not forget to rate my solution.
• If not, then please comment back so I can help some more

Here is the driver download page for your Notebook

http://support.acer-euro.com/drivers/notebook/as_5315.html

Download the drivers and installed it. Everything will be fine.

That's it.

You can "try" to stop the process from starting by unchecking the appropriate box under boot menu.

go to RUN, type MSCONFIG, check the startup tab.

Hope this helps.

Here is what you need to do
1. Power on the machine
2. At the white ACER BIOS screen, hold the “Alt” key and press the “F10” key simultaneously to start Acer eRecovery
3. Once eRecovery has loaded, you can cancel the process and now your laptop should boot normally or you can click “Restore to Factory Default Settings”
4. Click “OK” to continue .
5. From here, the eRecovery process will update all the data on the C: drive and restore a fully functional factory image (approximately 10 minutes).
6. Once eRecovery has run, press “OK” to reboot unit

you should be able to get that from acer website