Question about Dell 0Y3740 Keyboard

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I have a Dell Latitude E6400 laptop. The keyboard keys 1-Q-A-Z are not working. Do you know what the problem is?

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  • Gregory Prisco Mar 22, 2011

    Yes! I followed your directions and the keys began working again.

  • Gregory Prisco Mar 22, 2011

    Thanks for returning a solution quickly.

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Hi

If your keyboard types wrong characters, it is rather a software issue than an hardware one. This can happen if you accidentally press certain keys on your keyboard, which enable a certain kind of function.
Try the following steps in case your laptop keyboard displays wrong characters:
1.Go to the control panel option
Click ? 'Regional and Language Services' ? 'Languages' ? 'Details' ? 'Key Settings'
2.Select the option 'Switch Between Input Languages' and click on 'Change Key Sequence'
3.Ensure that all the check boxes are unchecked in this window and do the same for 'Switch to...(Keyboard Type)'
4.Click ?
'Ok' ? 'Ok' ? 'Apply' ? 'Ok'.
This should solve your problem

Please let me know if you need more help to give more advice

Posted on Mar 22, 2011

  • Benjamin Jr Singson Mar 22, 2011

    Welcome and thank you for using Fixya. Regards

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  • 1 Answer

I had same problem.
Turn off PC, remove battery and power line, remove keyboard (you can search on Youtube the removal sequence), clean the contacts with alcool (on the keyboard and pc too), reinstall and try.
On my Dell E6400 works fine.

Posted on Jul 18, 2013

  • kawa885
    kawa885 Jul 18, 2013

    Turn off your Latitude, remove battery and power line.
    Remove Keyboard (you can find istructions on Youtube).
    Clean with alcool the contacts of keyboard and of pc too and reinstall the keyboard.
    On my Latitude E6400 works fine, Keyboard is ok now.

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Ezrahite
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SOURCE: Hi I have

Hi,
Welcome to Fixya. What do you mean when you say " I have to result to using the osk or external keyboard" May i know if using an external keyboard will do the same result?
Thanks

Posted on Apr 13, 2011

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~er~

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