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I have problem with my new laptop MSI CR420. The DVD/CD RW ROM drive can't read from CD, it's just can read from DVD. So can you help me to solve this problem....

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  • sham110377 Jun 14, 2011

    I had gone through all the instruction as mention to solve my DVD/CD ROM drive problem,,,still can't work....so please advice me some other tip regarding the issues DVD ROM DRIVE can't read from CDROM

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I am going to provide troubleshooting steps to try fixing this problem, since the disc drive can still read DVD disc its no longer a hardware issue, so im thingking this might be a software issue and the steps below might help you fixing this.

- click start > run and type "regedit" w/o qoutes
- once you access the REGISTRY EDITOR kindly open therse folder (each folder contains another folder) make sure to follow the below steps carefully.
- go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class
- insed the "class" folder look for {4D36E965-E325-11CE-BFC1-08002BE10318} it is the CD/DVD rom drive.
- at the right part of the registry delete "upper" and "lower" filters name
- once done close the registry.
Go to device manager
- click start > run > type "devmgmt.msc"
- click the + sign beside CD/DVD drives
- right click and select properties
- go drivers tab
- and then select the button uninstall the driver
- RESTART THE COMPUTER
After restart all should be fine now.

Posted on Mar 22, 2011

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