Well it shows the lock on the screen because you have it locked. Slide the lock button on top of the player so that you cannot see the orange spot.
You may have to send it into sandisk to get it repaired.
SOURCE: Sansa express shows "sandisk" in the display for 5 seconds and then dies.
Reset should work
These are the most common methods for recovering Sandisk's Sansa Mp3
Players. I have been almost universally successful in recovering Sansa
players using one or a combination of these methods. These methods do
not work if you are having synchronization or music format issues -
they are for recovering a player that will not power up, freezes,
flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the
computer and open Windows Media Player. Click on the Sync tab. Pull
down the drop down menu underneath the Sync tab by moving your cursor
over the Sync tab and left clicking on the little black arrow
underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary
slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware
upgrade from Sansa - it updates the firmware and erases every song in
the player all at once. Note: this method doesn't work if already have
the latest firmware. Go to this website and click "Firmware Updater" to
find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off,
hold in the volume + button, and reconnect the player to the computer
while holding the volume + button in. Keep holding the volume + button
for an additional 5-50 seconds. Windows should eventually go into
recovery mode and revive the player- it will pop up a window that says
Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods
to get them to work properly. Disconnect your Sansa player BEFORE
shutting down your computer.
-Tha Mp3 Doctor
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I hold the power button for 5 seconds and it shows a lock on the screen.
when i turn it on it says "sandisk" and then turns itself off. i'm not sure what's wrong with it...even when i plug it into the computer it doesn't charge and nothing comes up on the computer screen. what would cause this?? it's not on "hold" either. where can i send it for reparis if possible?? thank you :)
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